Technical Support Officer

Chubb Fire & Security Ltd.; Huddersfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A software solutions provider based in Huddersfield is looking for a Technical Support Officer to deliver exceptional support services. You'll be responsible for providing front-line telephone support and ensuring technical calls are addressed timely and accurately. The ideal candidate has experience in phone-based customer service, strong IT skills, and excellent communication abilities. This role offers a competitive salary of up to £27,000 and various employee benefits including holidays and a pension scheme.

Benefits

Salary up to £27,000

Bonus

25 days holidays plus bank holidays

Company pension scheme

Employee reward and recognition initiatives

Health and wellbeing resources

Qualifications

• Background in phone-based customer service is essential.
• Ability to learn new systems and software quickly.
• Excellent interpersonal and communication skills necessary.

Responsibilities

• Provide front-line telephone support to customers.
• Ensure technical support calls are addressed within the response time.
• Maintain all support-related documentation and processes accurately.

Skills

Phone-based customer service

Interpersonal skills

Problem-solving skills

Communication skills

IT proficiency

Job description

Mentor Business Systems now has an opportunity for a Technical Support Officer to join our growing business in Huddersfield. The main goal of this role is to deliver exceptional support services to our customers, in order to maintain Mentor’s market position as the leading provider of service management software solutions within the security industry.

Job Description

• Provide front-line telephone support ensuring customers receive timely, professional and efficient service
• Ensure that all technical support calls are completed within response time and to the satisfaction of all concerned.
• Ensure all support related documentation and processes are maintained promptly and accurately
• You will work 37.5 contractual hours per week. You will work from 8.30 – 5.00

Qualifications

• Have a background in phone-based customer service
• Be IT savvy with the ability to learn new systems and software quickly
• Have excellent interpersonal and communication skills,
• Be a team player with excellent problem-solving skills

Additional Information12values Info

• Salary up to £27,000
• Bonus
• 25 days holidays plus bank holidays, plus option to purchase additional leave
• Company pension scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:

More about us:

Mentor Business Systems Limited has developed an enviable reputation for quality of software and first-class customer support. These very qualities ensure that our customers can invest in the latest generation of our software, confident that their present and future needs will be met.

We welcome applications from talented Technical Support Officers, Customer Service Advisors, Helpdesk Support Officers, Customer Helpdesk Advisors, and Customer Support Advisors who live within a commutable distance of Huddersfield, Brackenhall, Cowcliffe, Clifton, Mirfield, Elland, Brighouse, Dewsbury, Cleckheaton, Batley or Halifax.