Technical Support Officer: Frontline IT Helpdesk

Chubb Fire & Security Ltd.; Huddersfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading security services provider in Huddersfield is looking for a Technical Support Officer. This role involves delivering exceptional phone-based support services to customers ensuring their satisfaction. Key responsibilities include managing support calls and maintaining documentation accurately. The ideal candidate should have a strong customer service background and possess problem-solving abilities. The position offers a salary of up to £27,000, a bonus structure, and generous holiday allowances.

Benefits

Company pension scheme

Employee scholarship scheme

Bravo Awards for outstanding contributions

25 days holidays plus bank holidays

Qualifications

• Experience in phone-based customer service is essential.
• Ability to quickly learn new systems and software.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide front-line telephone support for customers.
• Ensure technical support calls are handled within response time.
• Maintain all support-related documentation accurately.

Skills

Customer service background

IT savvy

Interpersonal skills

Problem-solving skills

Job description

A leading security services provider in Huddersfield is looking for a Technical Support Officer. This role involves delivering exceptional phone-based support services to customers ensuring their satisfaction. Key responsibilities include managing support calls and maintaining documentation accurately. The ideal candidate should have a strong customer service background and possess problem-solving abilities. The position offers a salary of up to £27,000, a bonus structure, and generous holiday allowances.