Technical Support Manager (TGE)

MAN; Swindon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A key player in the automotive industry is seeking a Technical Support Manager to join their team in Swindon. In this full-time, permanent role, you will build relationships with the technical support department, assist with technical issues for dealers, and conduct essential audits. The ideal candidate will bring excellent presentation and negotiation skills, as well as a thorough understanding of vehicle components and diagnostics. Competitive salary, bonus scheme, and attractive benefits are offered, promoting a diverse workplace.

Benefits

Private health care

Healthy pension contribution

25 days holiday

Employee car scheme

Qualifications

• Experience supporting stakeholders in the automotive industry.
• Good presentation and negotiation skills.
• Working knowledge of vehicle service requirements.

Responsibilities

• Develop and maintain relationships with the technical support department.
• Assist Regional Support Managers with TGE technical issues.
• Provide technical in service reports.
• Carry out Road Speed Limiter audits at dealer locations.

Skills

Presentation skills

Negotiating skills

Technical knowledge of vehicle components

Commercial awareness

Tools

Computer diagnostic systems

Job description

Do you have experience with supporting internal and external stakeholders in the automotive industry?

Do you have technical knowledge of vehicle components and service requirements, and ensure all dealer and customer technical issues are resolved in the field in a professional and timely manner?

We are recruiting for a Technical Support Manager (TGE) to join our team on a full time permanent basis. In this role you will:

• Develop and maintain an ongoing working relationship with the Swindon technical support department
• Assist the Regional Support Managers with regard to TGE technical support issues and attend structured meetings with dealer and customers as required
• Provide technical in service reports as required
• Carry out annual Road Speed Limiter audits at approved MAN dealer locations in line with DVSA requirements

In order to perform this role effectively, you must have good presentation and negotiating skills, be dealer and customer focused, and have a good commercial awareness. It is important you also have working knowledge of computer diagnostic systems for fault finding and programming requirements.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs. We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.