Technical Support Executive

Tata Consultancy Services Limited; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology firm is seeking a Level 2 / Level 3 Support Executive Trainee in Gloucester. The role focuses on ensuring the smooth operation of critical applications, performing advanced troubleshooting, and coordinating with global teams. Applicants should have strong technical and communication skills, along with experience in cloud platforms, automation tools, and ITIL processes. The position offers a permanent contract with a focus on personal development and competitive salary packages, alongside a commitment to diversity and inclusion.

Benefits

Competitive salary packages

Health care

Life assurance

Access to extensive training resources

Qualifications

• Understanding of the ITIL framework; Incident, Problem and Change Management.
• Practical experience supporting cloud-based applications.
• Security clearance is required.

Responsibilities

• Respond to assistance requests and provide information to resolve problems.
• Manage day-to-day service for all supported applications.
• Track resolution of production defects with feature teams.

Skills

Troubleshooting

Analytical skills

Stakeholder Management

Programming skills (.net, C#, AWS)

Database skills (MySQL, PostgreSQL)

Cloud-based application support

ITIL Knowledge

Communication skills

Tools

Microsoft Visual Studio Code

GitHub

Jira

Service Now

Confluence

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Level 2 / Level 3 Support Executive Trainee

Job Type: Permanent

Location: Barnwood, Gloucestershire UK

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Level 2 / Level 3 Technical Support .

We have an exciting role for you – Level 2 / Level 3 Support Executive trainee.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Level 2/Level 3 Support Executive, you will ensure smooth operation of critical applications related to energy distribution, metering, billing, and customer services. The role involves advanced troubleshooting, root cause analysis, and coordination with global teams. You’ll work with cloud platforms, automation tools, analytics, and smart grid technologies while applying ITIL processes and strong technical and communication skills.

Key responsibilities:

• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
• Installation and routine maintenance of application software.
• Track resolution of Production defects with the feature teams and development leads.
• Keeping knowledge management database up to date
• Developing monitoring applications, dashboard and alerts
• Own the development and maintenance of operational documentation and run books.
• Managing the day-to-day service for all supported applications and ensuring compliance with SLAs, timeliness, quality of information, escalation and notification as appropriate

Your Profile

Essential skills/knowledge/experience:

• Cross-domain clearly articulates problem statements to evolve solutions across domains.
• Security clearance is required
• Stakeholder Management, Troubleshooting, Analytical skills
• Understanding of the ITIL framework; Incident, Problem and Change Management
• Strong communication, influencing skills and a pragmatic approach
• Practical experience of developing programming skills with Microsoft Visual Studio Code, .net, C#, AWS, Jenkins, Lambda, React JS, GitHub, Node JS, Redox Saga, Boiler Plate, Boot Strap JS.
• Practical experience of Database skills with MY SQL, PostgreSQL.
• Understanding of Application service-based architecture.
• Experience of supporting cloud-based applications.
• Experience using service management ticketing management tools such as Service Now.
• Familiarisation of Confluence, Jira, or similar software.
• Awareness of ITIL Service Management Processes.

To be part of this team you will need strong technical knowledge, great communication skills, an ability to influence and above all a 'can do' approach. Our teams will at times, must work under pressure, you need to be able to work in such an environment. But it's not all pressure and hard work, the teams are also very social, and we encourage fun as part of our work culture.

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment.

We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.