Technical Support Analyst - Operations

Nhsscotland; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Scotland is seeking an experienced Technical Analyst to join their Proactive Support Team. The successful candidate will deliver customer-focused digital support services across various sites. Responsibilities include application packaging, deployment, and continuous service enhancement. Ideal candidates will have strong customer engagement skills and relevant technical experience. This role promotes inclusion and values diversity within its workforce.

Qualifications

• Experience in providing customer-focused digital support services for desktop and end user devices.
• Demonstrable technical expertise in IT support and infrastructure.
• Ability to work within a rotational system across various physical sites.

Responsibilities

• Join the Proactive Support Team to deliver digital support services.
• Participate in tasks related to application packaging and deployment.
• Support strategic objectives through continuous development and service enhancement.

Skills

Customer engagement skills

Technical skills

Digital experience

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Monday to Friday 9am to 5pm.

An exciting opportunity has arisen to join the Proactive Support Team within eHealth, Operations, NHSGGC as we seek to recruit to this post of Technical Analyst. The primary objective of Proactive Support Team is to deliver a customer focused Digital support service to all Desktop and end user devices Board-wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements. The post holder will participate in most Team roles and will work within a rotational system for covering various physical sites across the Board to support workload and involvement in support strategic objectives.

Seeking an experienced Technical Analyst to join this established Team with demonstrable customer engagement skills, relevant Technical skills and Digital experience within the specialist area.

Informal contact: Stewart McGookin, Support Team Manager, On 0785510074 or email [e-mail]

Please be advised that, effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours.

Details on how to contact the Recruitment Service and the Recruitment Process: Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact in the first instance.