Technical Support Advisor Out of Hours

Dubizzle Limited; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading tech provider is hiring a Technical Support Advisor to work out of hours. This role involves providing 1st and 2nd line support across telecoms and IT systems while maintaining a customer-first approach. Candidates should have significant experience in technical support and be skilled in troubleshooting and communication. The position includes a rotating shift pattern, ensuring dedicated service during nights and weekends. Join a dynamic team and help solve technical puzzles for over 30,000 businesses across the UK.

Qualifications

• Experience in technical support (telecoms or IT services).
• Strong understanding of systems, applications, and networks.
• Skilled with remote desktop tools and ticket management systems.
• Knowledge of ITIL methodology (incident, change, request).
• Brilliant communication skills — able to make the complex sound simple.
• Calm under pressure, great at prioritising, always customer-focused.

Responsibilities

• Be the friendly first point of contact for customers (calls, emails, chat).
• Provide 1st and 2nd line support across telecoms, IT, and data services.
• Troubleshoot, resolve, and elevate issues while keeping customers updated.
• Work with colleagues and third parties to fix problems quickly.
• Stay on top of alerts, incidents, and cases.

Skills

Experience in technical support

Strong understanding of systems, applications, and networks

Skilled with remote desktop tools

Knowledge of ITIL methodology

Brilliant communication skills

Calm under pressure

Customer-focused

Job description

We’re Hiring: Technical Support Advisor Out of Hours

Salary: £30,000 plus shift allowance

Location: UK Remote

Focus: Customer-first & technology driven

Shift Pattern: This role involves working 12 hour shifts on a rotating schedule of 4 days on, 4 days off. Typical shift hours are from 7:00pm to 7:00am. Shifts will include weekends and public holidays.

Do you thrive on solving technical puzzles and keeping customers satisfied, even in the middle of the night? If you’re a natural problem-solver with a passion for tech, this is your chance to join Focus Group as a Technical Support Advisor in our Out of Hours team.

Key Responsibilities:

• Be the friendly first point of contact for customers (calls, emails, chat, portal).
• Provide 1st and 2nd line support across telecoms, IT, and data services.
• Troubleshoot, resolve, and elevate issues, while keeping customers updated every step of the way.
• Work with colleagues and third parties to fix problems quickly and effectively.
• Stay on top of alerts, incidents, and cases, making sure nothing slips through the cracks.

Skills & Experience:

• Experience in technical support (telecoms or IT services).
• Strong understanding of systems, applications, and networks.
• Skilled with remote desktop tools and ticket management systems.
• Knowledge of ITIL methodology (incident, change, request).
• Brilliant communication skills — able to make the complex sound simple.
• Calm under pressure, great at prioritising, always customer-focused.

Nice to have

• CompTIA, MCITP, or experience with cloud phone systems such as Horizon, LG, Wildix, EvolveIP.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Ready to be the calm, capable problem-solver our customers rely on after hours? Apply now!