Technical Support Advisor - HVAC & Customer Service

Vaillant Group; Belper CP; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading provider of heating solutions in Belper is seeking a customer-focused technical advisor. You will provide support to Gas Safe engineers, interpret complex technical information, and deliver outstanding service to clients. The ideal candidate will possess GCSE in English, strong problem-solving skills, and be proficient in Microsoft applications. Join our team for a competitive remuneration package, work-life balance, and opportunities for personal growth.

Benefits

Comfortable working environment

Generous pension scheme

25 days holiday plus bank holidays

Bonus opportunities

Team building events

Qualifications

• Essential GCSE Grade 4 or above in English.
• Passion for customer service and exceeding expectations.
• Good problem-solving aptitude for diagnosing faults.
• Computer literate with experience in Microsoft applications.
• Excellent communication skills and teamwork.

Responsibilities

• Provide technical advice to external Gas Safe engineers and end users.
• Interpret and explain technical instructions clearly.
• Understand customer requirements and provide clarity.
• Deliver world-class customer service confidently.
• Achieve KPI targets and maintain performance.

Skills

Customer service

Technical aptitude

Problem-solving

Communication

Computer literacy

Education

GCSE Grade 4 or above in English

Tools

Microsoft applications

Salesforce

Job description

A leading provider of heating solutions in Belper is seeking a customer-focused technical advisor. You will provide support to Gas Safe engineers, interpret complex technical information, and deliver outstanding service to clients. The ideal candidate will possess GCSE in English, strong problem-solving skills, and be proficient in Microsoft applications. Join our team for a competitive remuneration package, work-life balance, and opportunities for personal growth.