Technical Support-2

The Brink’s Company; Crickhowell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cash logistics provider is seeking a Technical Support team member in Crickhowell to help ensure the smooth operation of ATMs. The role involves troubleshooting network issues and providing key support to both internal teams and external customers. Candidates will receive top-quality training, and prior helpdesk experience is a plus but not essential. The company offers various benefits, including a salary sacrifice pension program, annual leave, and wellness support, making it a great opportunity for those eager to learn.

Benefits

Full job training with career progression

21 days annual leave increasing to 22 days

Salary Sacrifice Pension Program

Employee wellness program

Life insurance scheme

Store discounts

Sickness insurance program

Medicash access

Qualifications

• No advanced experience is necessary; top-note training is provided.
• Experience working on a helpdesk is desirable but not essential.

Responsibilities

• Resolve technical issues for internal and external customers.
• Cover basic router configurations and troubleshoot network faults.
• Support engineers and manage communications effectively.

Skills

Team player

Eye for detail

Good telephone manner

Job description

Join Our Technical Support Team!

Are you looking for a thrilling new challenge that combines learnt technical skills, teamwork, and real-world impact? If so, we have the role for you! At NoteMachine, we're on the hunt for Technical Support to be one of the driving force behind our mission to deliver cash when and where it's needed most.

In this role you will be working 48 hours a week 4 on 4 off shift patterns.

With our in-house training, you'll become the expert behind the connections that keep our ATMs running smoothly across the UK.

Day in the Life

As a Technical Support, your days are dynamic, covering everything from basic router configurations to troubleshooting network faults. You'll be a valued member of the go-to team for our internal and external customers, resolving technical issues with your learnt expertise and precision. Whether you're on the phone with one of our engineers or diving into spreadsheets, your role is pivotal in our operations division.

The Right Fit

We're looking for a team player with an eye for detail and a passion for learning. No advanced experience is necessary; we're committed to providing top‑note training in an environment where your contributions have a direct impact on our daily operations. A good telephone manner and experience working on a helpdesk in the past is desirable but not certainly not essential.

What's in it for you?

At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:

• Full job training with career progression and development opportunities;
• 21 days annual leave increasing to 22 days after a year's service respectively;
• Salary Sacrifice Pension Program with higher take‑home pay and contributions;
• Employee wellness program offering free confidential counselling service
• Life insurance scheme (4x annual salary)
• Store discounts with top brands (after 12 months)
• Sickness insurance program (after 12 months)
• Medicash access