Technical Support

Digiscorp; Remote; GBP 25,000 - 35,000; Full time

Job summary

Digiscorp is seeking a Technical Support Specialist to enhance the future of iGaming. Candidates should possess an analytical mindset, an understanding of client-server architectures, and experience in technical support. This role includes troubleshooting customer issues, maintaining integrations with new clients, and providing support during onboarding. Join our global team and enjoy benefits such as generous vacation days and health support.

Benefits

26 business days of paid vacation plus 7 days off

Provision of necessary corporate hardware

Health and wellness support, including medical insurance

Global team events twice a year

Qualifications

• Analytical skills to fix application issues.
• Familiarity with client-server architectures.
• Experience in IT or technical support preferred.

Responsibilities

• Investigate and analyze application/configuration issues.
• Troubleshoot B2B customer issues.
• Create and maintain integration processes with new customers.

Skills

Analytical mindset

Client-server architecture knowledge

Basic knowledge of Relational Databases

Experience with REST API/JSON

English — Intermediate

Job description

Spribe develops innovative iGaming products & casino games. We stay up to date with current trends in online gambling and focus on future developments. Our mission is to build cutting-edge products that create impact.

SPRIBE is an innovative B2B iGaming software developer reshaping the industry with advanced technology and a forward-thinking approach to game design. The company pioneered the crash game format with its flagship title Aviator, setting a new standard in player engagement and paving the way for a wave of non-traditional content. With over 50 million monthly active players, SPRIBE is now one of the most influential players in the market. Strategic global partnerships with iconic brands like UFC, WWE, and AC Milan reflect the company's bold vision for international growth, with a particular focus on expanding its footprint in the UK and other key markets.

We’re hiring a Technical Support specialist to help us build the future of iGaming.

Requirements

• Analytical mindset
• Understanding of client-server architecture
• Basic knowledge of Relational Databases
• Experience with REST API/JSON is a plus
• English — Intermediate (writing and verbal communication skills)

Key Responsibilities:

• Investigate and analyze to fix application/configuration issues (improper configuration/denial of services, etc.)
• Troubleshoot B2B customer issues
• Create and maintain integration processes with new customers
• Support customers during the “go-live” process
• Respond to customer inquiries related to information, product functionality, and issues
• Support Java applications

Support Schedule: Our support team operates 24/7, meaning employees cover night, evening, and early morning shifts to provide comprehensive assistance to our clients.

Preferred Experience:

• Experience in technical support

Benefits include:

• 26 business days of paid vacation annually plus 7 days off for work-life balance
• Provision of necessary corporate hardware

Health & wellness support, including medical insurance.

Celebrating your milestones: birthdays and work anniversaries with thoughtful gifts.

Global team events twice a year in exciting cities, fostering team spirit and adventure.

Join SPRIBE and help shape a strong team. Be part of our global journey.

If interested, please send your CV to [e-mail], indicating the vacancy title in the subject line.