Technical Solutions Engineer, Networking (English)

Google Inc.; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global technology company is seeking a Technical Solutions Engineer in Networking to provide 24x7 technical support. You will troubleshoot networking issues and improve customer solutions on Google Cloud Platform. The role requires strong English communication skills and a Bachelor’s degree in a relevant field. Join us to help customers adopt and succeed with cutting-edge technology.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• Experience using techniques such as packet capture/packet analysis.
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, etc.).

Responsibilities

• Provide 24x7 customer support as part of a global team.
• Troubleshoot technical problems for customers.
• Act as a consultant for internal stakeholders.

Skills

Fluent English communication

Network troubleshooting

Cloud solutions experience

Linux/Unix systems knowledge

Basic web technologies knowledge

Education

Bachelor’s degree in relevant field

Tools

Google Cloud Platform

SQL database

Job description

Technical Solutions Engineer, Networking (English)

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications:

Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.

• Experience with any of these cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience implementing, administering, and troubleshooting network infrastructure devices.
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
• System/network administrator level knowledge of Linux/Unix systems.
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details.
• Improve the supportability of Google Cloud networking technologies by working with product engineering teams. Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.