Technical Services Specialist

NHS; Nuneaton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking an experienced Technical Services Specialist to join its Technology Services division. The role requires providing subject matter expertise in areas such as firewalls, networking, server technologies, and virtualization. The successful candidate will be responsible for diagnosing and resolving advanced technical issues, offering high-level user support, and mentoring junior staff. This position entails 24/7 on-call support and travel across various sites in Warwickshire.

Benefits

Employee Assistance Programme

Vivup staff benefits platform

Enhanced maternity pay

Generous annual leave package

Access to staff networks

Volunteer leave

Buy and sell annual leave option

Qualifications

• Experience mentoring junior team members in a technical environment.
• Ability to travel across sites in Warwickshire as required.
• Proven leadership with high standards in technical environments.

Responsibilities

• Provide subject matter expertise across LAN/WAN/Wi-Fi networks.
• Diagnose and resolve advanced technical faults.
• Deliver high-level support for Innovate's ICT hardware and software services.
• Mentor and coach team members to develop skills.
• Act as a subject matter expert for infrastructure projects.

Skills

Advanced Network Troubleshooting

LAN / WAN / Wi-Fi Technologies

Storage and Compute including Virtualization

Firewalls

Hardware & Software installation Troubleshooting

Job description

We are looking for an experienced Technical Services Specialist to join our Technology Services division. The successful candidate will provide subject matter expertise across a range of technologies, including firewalls, switching, routing, LAN/WAN/Wi-Fi networks, servers, storage, and virtualization platforms.

The post holder will be responsible for diagnosing and resolving advanced technical faults and delivering high-level support to users of Innovates ICT hardware and software services. In addition, they will act as a subject matter expert in the planning and delivery of infrastructure projects for all stakeholders.

Main duties of the job

The post holder in this role will offer subject matter expertise across various technologies, including firewalls, switching, routing, LAN/WAN/Wi-Fi technologies, servers, storage, and the virtualization stack. This expertise is expected to be comprehensive, encompassing ground-up deployment experience across multiple technology platforms.

The postholder must have the ability to demonstrate a logical approach to diagnosing and resolving advanced technical faults on supported equipment throughout the organization.

The postholder will work alongside the infrastructure team providing advanced technical support to users of Innovates ICT services hardware and software.

The postholder will act as a subject matter expert for delivering infrastructure projects for all stakeholders.

The postholder will be required to provide 24 x 7 on-call support on a rota basis for all ICT supported services and liaise with specialised support groups and 3rd parties on incident resolution.

This role will predominantly be based at George Eliot Hospital, however there will be a requirement to work from our other sites across Warwickshire as necessary.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide asupportive work life balance.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Company Benefits

• Employee Assistance Programme
• Vivup staff benefits platform
• Enhanced maternity pay
• Generous annual leave package
• Access to staff networks
• Volunteer leave
• Buy and sell annual leave option

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Job responsibilities

Act as a subject matter expert on all server and storage technologies across the entire customer base. This includes, but is not limited to, virtualization, optimization, and security.

Act as a subject matter expert on all networking technologies across the entire customer base. This includes, but is not limited to, switching, WiFi, MPLS and internet, firewalls, optimization, and security.

Where technical configurations will be complex, ensure that it remains straightforward to support and administer by other team members.

Train, mentor, and coach other team members, and apprentices to enable the ongoing personal development and growth of skills within the team.

Act as a subject matter expert for infrastructure projects, providing technical guidance and expertise throughout the project's lifecycle. This includes planning, design, implementation, and maintenance phases to ensure optimal performance and compliance with industry standards.

Ensure thorough system documentation is created or updated according to best practice standards for Knowledge Management.

Offer advice and guidance related to ICT security and adhere to all ICT security procedures while performing your duties.

Articulate complex and challenging ICT issues clearly to non-technical staff, suppliers, and peer groups.

Undertake other duties to meet the changing needs and priorities of the Trust being supported, as determined by either the Head of Technology Services or Associate Director of Technology Services and in accordance with the grade and nature of the post.

The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate.

The post holder will be available to travel between sites in Warwickshire as and when needed.

To provide 24 x 7 on-call support on a rota basis covering our sites in Warwickshire as and when needed.

Person Specification

Experience

• Proven leadership in a technical environment, with a track record of setting high standards and positively influencing peers and colleagues.
• Experience mentoring junior team members and supporting knowledge sharing across the team.
• Developed and proven expertise at expert level:
• Advanced Network Troubleshooting.
• LAN / WAN / Wi-Fi Technologies.
• Storage and Compute including Virtualization.
• Firewalls.
• Hardware & Software installation Troubleshooting.

What we are looking for in our people

• Brings people together with a supportive and inclusive approach, fostering a positive team environment and encouraging open, consistent communication.
• Works effectively as part of a wider team, contributing to shared goals while respecting and leveraging the strengths of others.
• Applies logical thinking and creativity to identify root causes and implement effective, sustainable solutions.
• Approaches tasks with structure and precision, ensuring reliability and consistency in delivery.
• Willing and able to travel across sites in Warwickshire as required, supporting operational needs wherever needed.
• Always demonstrates patience, respect, and professionalism prioritising the user experience and building trust through every interaction.
• Ability to take initiative, guide others through complex technical challenges, and contribute to a culture of excellence and accountability.