Technical Services Analyst

North East Ambition; England; On-site; GBP 34,000; Full time

Job summary

A regional transport authority in England is looking for a Technical Services Analyst to maintain crucial equipment including CCTV, Telephony, and Wi-Fi systems. You will work both indoors and outdoors, ensuring that essential communication systems are operational across various locations. The ideal candidate will have completed a recognised apprenticeship and possess a relevant electrical qualification. This role also offers a competitive salary, generous annual leave, and opportunities for professional development.

Benefits

Pension scheme

28 days annual leave plus bank holidays

Free travel benefits

Health cash plan

High street discounts

Qualifications

• Technical knowledge to maintain equipment including CCTV and Telephony systems.
• Ability to troubleshoot and repair electrical equipment on-site.
• Flexibility to work independently across various locations.

Responsibilities

• Maintain and fix a variety of hardware and assets both indoors and outdoors.
• Work across all Nexus locations, including 60 Metro stations.
• Collaborate with customers and colleagues to ensure systems function smoothly.

Skills

Technical knowledge of distributed systems

Independent problem solving

Experience with electrical equipment

Ability to prioritise tasks

Education

Electrical/electronic BTC/ONC or equivalent

Recognised apprenticeship

Job description

As a Technical Services Analyst you will maintain equipment including CCTV, Telephony, Wi‑Fi, Radio, Alarm and Enquiry systems, Public Announcement equipment, trunk cables, power supplies, fibre optic cabling and termination, workstations, server infrastructure and other comparable equipment.

Why You’ll Love It:

You’ll be the behind‑the‑scenes hero keeping the Tyne and Wear Metro moving and customers informed. You’ll play a key part in maintaining the essential kit that helps us communicate with our teams, customers and external stakeholders.

Typical Day

Home Base: Our South Gosforth infrastructure office.

Shift Pattern: 4 days from 5 during the week on day shift and night shift. There will also be on call cover over the weekends.

Your Mission:

• Fine‑tune, fix, and maintain a wide variety of hardware and assets. Working indoor and out. Your practical skills and technical knowledge will keep critical systems and connections up and running.
• You’ll be a field‑based Technician working across all Nexus locations across the north east including all 60 Metro stations.
• Meet customers, collaborate with colleagues, and keep things running smoothly.
• Bonus: You’ll get involved in exciting updates and projects to sharpen your skills and stay ahead of the game.We’ll kit you out with all the PPE, tools, and equipment you need to succeed.

About You

• Served a recognised apprenticeship
• Electrical/electronic BTC/ONC or equivalent
• Tech‑savvy with distributed systems and end‑point devices
• Able to prioritise and work independently
• Experience with problem solving on electrical equipment
• Driving licence

If you tick these boxes, we want you on our team!

More information can be found in the Supporting Documents section.

Meet the Team

You’ll join a close‑knit Technical Services team of 13, part of the wider ICT maintenance and operations family. You’ll work alongside 9 other technicians and report to the Technical Services Supervisor.

About Us

We care for our communities, deliver with trust and accountability, and adapt with innovation. Every journey is designed to be sustainable, inclusive, and customer‑focused because when we move forward together, we create a cleaner environment, a stronger economy, and a better future for all.

What we offer

• This is a Sunday to Saturday job
• You’ll work a 36‑hour week
• Your basic salary will be £33,549.73 with generous allowances paid all year round
• You’ll be part of a generous pension scheme (Local Government Pension Scheme)
• 28 days annual leave per year plus bank holidays and time off for volunteering too
• Enjoy travelling for free in Tyne and Wear with our enhanced travel benefits for you and your family
• Free or discounted travel with Grand Central, LNER, Lumo, Northern Rail and TransPennine Express
• You will have the opportunity to contribute to a health cash plan that will contribute (and dependants if you have them) towards dental costs, optical, and lots more
• Access to our reward app with over 1000 plus high street discounts on groceries, holidays and days out.
• We like to grow our own colleagues (not literally of course!), so when you’re ready for the next step in your career, we can help develop youWe’re keen for team members to develop, learn and gain knowledge from other organisations, projects and conferences, so the role would involve some travel both within and outside the UK.

Closing date for application is Monday, 5 January 2026 at 9am

Please note: All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs. This will include your invitation to any online assessment you are required to undertake and also your invite to interview if you are short‑listed. Please ensure you check your email inbox after the closing date for notifications from North East Jobs as you will not be notified by any other means. Please also remember to check your junk email items as the notification may appear here.