Technical Service Engineer

Dover Corporation; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job description

Technical Service Engineer

Location: Manchester, GB

Work Arrangement: Hybrid

Markem‑Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem‑Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. This is a field‑based role covering customers around the North West of England.

What you will do

• Perform pre‑installations, installations and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M‑I service products to our customers, improving the up‑time of the application and maximizing M‑I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have

• Full UK Driving License

Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting

Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions

Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment

Proficient in managing multiple tasks simultaneously without compromising quality

Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required

In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.