Technical Representative, Customer Service

Coca-Cola European Partners plc; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beverage company is seeking a motivated individual for service management in Milton Keynes. This office-based role involves overseeing service calls for CCEP equipment and ensuring exceptional customer service. Candidates must demonstrate strong communication, prioritization skills, and proficiency in SAP or Salesforce. Experience with soft drinks equipment is an advantage. The role supports a diverse team and requires flexibility in a fast-paced environment.

Benefits

Salary + Bonus

Pension Plan

Share Scheme

iPhone

Other Benefits

Qualifications

• Experience in a service environment with exceptional customer service skills.
• Proficient in systems knowledge (e.g., SAP, Salesforce, Microsoft suite).
• Ability to build excellent customer service relationships.

Responsibilities

• Manage reactive service calls and support services for CCEP and third-party equipment.
• Prioritize work in a customer-focused manner.
• Assist engineers with queries relating to equipment.

Skills

Exceptional customer service skills

Proficient in SAP and Salesforce

Strong problem-solving skills

Excellent communication

Job description

Contract - Permanent

Salary + Bonus + iPhone + Pension Plan + Share Scheme + other Benefits

Covering 8am – 9pm (40 hours per week), 7 day operation with shift pattern

Location - Milton Keynes (Office Based)

What you become part of:

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here. The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

Key responsibilities include:

• Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
• Prioritising work in a customer focused manor whilst driving productivity
• Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customer
• Assisting Engineers with identifying parts and general queries relating to equipment
• Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others
• Drive a zero accident behaviour
• Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service

The successful candidate ideally will have:

• Experience of Service environment with exceptional customers service skills – both internal and external customers
• Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems)
• An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills
• Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
• Excellent time management, able to prioritise work load and flexibility in working patterns

Nice to have:

Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle, Electro Mechanical systems)