Technical Pre-Sales (C and I) Manager UK

Company; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading renewable energy firm in the UK seeks a Technical Pre-Sales C and I Manager to support customers in making optimum use of their C and I products. The role involves pre-sale support, service activity planning, and organising training sessions for partners. Ideal candidates will have a Bachelor's degree in a related field, 5+ years of industry experience, and strong customer care skills, along with proficiency in relevant software tools. The company emphasizes customer satisfaction and expects excellent project management abilities.

Qualifications

• 5+ years of experience in the PV solar & BESS industry.
• Strong technical knowledge of design, installation, and maintenance.
• Proven customer care and service strategy development experience.

Responsibilities

• Support customers with pre-sale, system sizing, and training.
• Organise and lead training sessions for employees and partners.
• Monitor performance and prepare reports for service improvements.

Skills

Technical knowledge of PV solar & ESS systems

Customer care skills

Project management

Interpersonal skills

Ability to work independently

Fluency in English

Education

Bachelor's degree in electrical engineering, Renewable Energy, or a related field

Master's degree preferred

Tools

PVsyst

AutoCAD

MS Office

OpenSolar

Pylon

PVcase

EasyPV

Job description

Technical Pre-Sales C and I Manager UK

As a Pre-Sales Service Manager UK you will be responsible for supporting Sigenergy C and I customers with pre‑sale, system sizing, trainings, and support sales personnel on the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the C and I products offered and are satisfied with the service. You will also be responsible for organising training events for installers and wholesale partners.

• Planning and controlling of service activities

You plan the processes in the service area together with local colleagues and with HQ.

You support installers and wholesalers with service enquiries by telephone and e‑mail. Your top priority is to provide fast and uncomplicated assistance.

If necessary, you will carry out on site or support installers during initial commissioning.

• Customer care

Customer satisfaction is crucial to the success of the company.

You communicate directly with customers, identify potential problems and solve them professionally.

• Organising training events

You will organise and lead training sessions for employees, customers and partners both online and face‑to‑face. Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.

• Monitoring and reporting

You will monitor the performance and analyse ongoing processes. KPI help you to recognise potential for improvement. You will prepare reports on what is happening in the service department and share them with your supervisor.

Qualifications

Bachelor's degree in electrical engineering, Renewable Energy, or a related field; Master’s degree preferred.

Minimum of 5 years of experience in the PV solar & BESS industry, with a focus on solution design and project management.

Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.

Proven experience in customer care, service strategy development, and technical support.

Excellent project management skills with a track record of successfully delivering complex projects.

Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.

Ability to work independently and as part of a team in a fast‑paced, dynamic environment.

Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).

Fluency in English; knowledge of a European language or Chinese is a plus.

Willingness to travel within the Ireland region as required.

Full clean B‑Driving License required.

Design software proficiency any of the following: OpenSolar, Pylon, PVcase, PVsyst, EasyPV.

Pre‑feasibility studies and system sizing based on product data sheets.

Key Pre‑Sales Activities

• Consultation & Needs Assessment: Specialists work with the business to understand their energy profile, goals (e.g., peak shaving, backup power, renewable integration, energy trading), and specific operational constraints.
• System Design & Sizing: Engineers design a bespoke BESS, determining the appropriate power and energy capacity (kWh/MWh) based on the analysis. This includes selecting components like battery modules, inverters/power conversion systems (PCS), and the energy management system (EMS).
• Feasibility & ROI Modeling: Detailed financial modeling is performed to project potential savings on electricity bills (e.g., via demand charge management), potential revenues from grid services, and overall project ROI, which often involves navigating incentive programs.
• Regulatory & Safety Review: Ensuring the proposed system design adheres to local electrical codes and safety certifications, such as:
• HSE & NFCC (2024): Issued guidance to help the industry navigate existing standards for grid‑scale BESS, focusing on fire prevention and safe operation.
• PAS 63100-2024: A British Standard addressing safety and fire protection for BESS installations (excluding small or domestic systems).
• Customization & Integration Planning: Planning how the BESS will integrate seamlessly with existing infrastructure, such as solar PV systems, EV charging stations, or a microgrid setup, and whether an AC‑coupled or DC‑coupled configuration is most suitable.