Technical Platform Manager - D365

ao.com; Bolton; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading appliance retailer in Bolton is seeking a Technical Platform Principal Lead to set the technical direction for their D365 and Azure platforms. You will oversee technical standards, manage a team, and drive governance and cost optimization while ensuring secure operations. The role requires strong leadership and expertise in Azure and D365 technologies, alongside a commitment to operational reliability and compliance.

Benefits

25 days holidays plus bank holidays

5% pension contribution

Health and wellbeing benefits

Family leave options

Free on-site parking

Complimentary breakfast

Qualifications

• Proven expertise in Azure governance and automation.
• Hands-on knowledge of D365 F&O and WMS/SCM.
• Experience with SDLC and release procedures.

Responsibilities

• Lead the D365 and Azure technical team.
• Define integration architecture and implement CI/CD pipelines.
• Manage technical services and optimise costs using FinOps.

Skills

D365 F&O and WMS/SCM experience

Azure DevOps/GitHub Actions

Azure Monitor and Application Insights

Knowledge of GDPR/UK DPA

Leadership abilities

Education

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant

Microsoft Certified: Azure Solutions Architect Expert

ITIL Foundation Certification

Job description

As our Technical Platform Principal Lead, you’ll set the technical direction and day‑to‑day standards that keep our Microsoft estate secure and scalable. You’ll lead the D365 & Azure function defining the roadmap, establishing controls, and ensuring alignment across solution architecture for D365 Finance & Operations (F&O) and D365 WMS/SCM. Partnering closely with programme leads, you’ll own the technical standards, procedures, and controls across our Azure and D365 platform whilst driving governance, integration, automation, and cost‑aware decisions that enable secure, agile operations at scale.

What You Can Expect To Be Doing

You’ll lead the D365 and Azure technical team, ensuring clear priorities and strong delivery. Your focus will be on maintaining stable operations while driving change, owning the full environment lifecycle from development to production. You’ll define integration architecture, implement CI/CD pipelines, and ensure readiness for SIT and UAT. Monitoring and performance will be key, using Azure tools to provide proactive visibility and automation. You’ll also manage technical services and apply FinOps principles to optimise cost and performance.

A Few Things About You

You’re a clear, confident communicator and people leader who sets transparent expectations and measures what matters. You think critically, challenge constructively, and improve ways of working. With proven expertise in Azure governance, automation, and operational reliability, you bring hands‑on knowledge of D365 F&O and WMS/SCM and strong instincts for configuration versus customisation. Delivery‑focused and comfortable with SDLC and release procedures, you design with security and compliance in mind—applying RBAC, PAM, MFA, secure‑by‑design principles, and GDPR/UK DPA requirements.

Essential Skills

• D365 F&O and WMS/SCM—solution patterns, integration touchpoints, and operational guardrails.
• Integration & CI/CD—Azure DevOps/GitHub Actions, pipelines, branching, and release controls.
• Observability with Azure Monitor, Application Insights, Logic Apps; ITSM integration.
• Regulatory awareness—GDPR / UK Data Protection Act implications for data and environments.
• Leadership—line management of Solution Architect, Technical Consultant, and DevOps Engineer.

Nice to Have

• Modern data & cloud exposure across broader Azure services and cost‑optimised architectures.
• Big data / streaming familiarity (e.g., event‑driven designs) for high‑throughput integrations.
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate
• Microsoft Certified: Azure Solutions Architect Expert
• ITIL Foundation Certification

About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly — and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Benefits

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre‑sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On‑site perks; start your day with free on‑site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

Our Commitment to Inclusion

We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We’re proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. We are committed to evaluating and improving our recruitment processes to ensure inclusivity at every stage.