Technical Field Engineer

Kick ICT Group Ltd; Bellshill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider in Bellshill is seeking a Technical Field Engineer to provide on-site technical support across various IT environments. The ideal candidate will diagnose and resolve hardware and software issues, ensuring high service standards. This permanent, full-time role offers a salary of up to £26K, depending on skills and experience, along with a company vehicle.

Qualifications

• Experience in providing technical support in IT environments.
• Strong understanding of hardware and software issues.
• Customer-facing experience is preferred.

Responsibilities

• Deliver high-quality technical support on-site.
• Diagnose and resolve IT issues promptly.
• Collaborate with the Helpdesk for troubleshooting and maintenance.

Skills

Technical support

Problem-solving

Customer service

Networking

Hardware troubleshooting

Software troubleshooting

Job description

Kick ICT Group
Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.

Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsoft's industry recognised Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support.

Why join Kick?
At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued and empowered to contribute their unique perspectives and skills. Our commitment to continuous learning and development ensures that our team stays at the forefront of technological advancements.

We believe in maintaining a healthy work-life balance, encouraging creativity, and celebrating our successes together. Our open and inclusive atmosphere promotes teamwork and drives us to achieve our collective goals.

Because a stronger team is an inclusive one. We believe diverse perspectives make for better ideas, stronger collaboration, and more innovative outcomes. We’re building a culture where everyone feels heard, valued, and empowered to thrive — no matter their background, identity, or experience.

The Role
JOB TITLE: Technical Field Engineer
BASE LOCATION: Bellshill (on-site)
SALARY: Up to £26K Depending on skills and experience + Company vehicle
WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:
As a Field Engineer, you’ll be the face of Kick on-site with our customers, delivering high-quality technical support and service across a broad range of IT environments. You’ll diagnose and resolve hardware, software, and networking issues, ensuring minimal disruption to customer operations while maintaining our high standards of service delivery.

Working closely with the Helpdesk, you’ll take ownership of troubleshooting, installations, and maintenance. This role is ideal for someone who enjoys variety, autonomy, and customer interaction, while developing their technical expertise within a growing managed service provider.