Technical Consultant

GRAITEC GmbH; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software company in the UK is seeking a Technical Consultant who will provide consulting services in Digitalisation for the Construction Industry. Responsibilities include implementing Autodesk solutions, managing projects, and training clients. Ideal candidates will have experience in Document Management Systems and a passion for technology adoption. The role offers opportunities for personal development within a supportive team environment.

Benefits

Great team environment

Opportunities for professional development

Diversity and inclusion commitment

Qualifications

• Strong background in Document Management Systems, particularly high volumes and complex projects.
• Experience with Autodesk Construction Cloud and similar tools.
• Ability to conduct training and workshops for clients.

Responsibilities

• Consulting and guiding clients on adopting new technologies.
• Implementing and managing software projects.
• Providing pre-sales and post-sales support.

Skills

Document Management Systems experience

File and Data Migration experience

Cloud deployments experience

Interpersonal skills

Problem-solving

Education

Experience in Document Management Systems

Driving license

Job description

About Graitec Group

GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast-growing environment: We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth.

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

Experts & Talents with strong culture: Our team is made of more than 800 outstanding talents with a strong management team to execute our mission.

A true international group: Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe.

A market leader: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

Strong products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

About the Team Hiring

You will be working with a great team of services staff both in the UK, EMEA and globally on the topic of Digitalisation of Platforms and Processes in the Construction Industry. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.

Overview

The position of the Technical Consultant is a services role that covers several areas within the business. These include participating in projects, post-sales and presales. The Technical Consultant participates in configuring documentation platforms in all its technical and functional aspects, migrating data and files, ensuring consistency, training the client and handing over the project.

Key Responsibilities

• Consulting and Project Services Including: Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies for Common Data Environments and Autodesk Construction Cloud
• Implementing software such as Autodesk Construction Cloud and Filesync to customers
• Project Management of its own tasks within large implementations from handover to closeout
• Run design and pre-implementation workshops
• Plan, run and test data migration and definition workshops
• Working with the project management to run project closeout meetings
• Working with the customer on high level project-based consultancy
• Developing supporting documentation including Data Standards & Post implementation documents

• Pre-Sales Support Including: Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
• Providing practical demonstrations of the use of CDE and BIM software related to client needs
• Delivering presentations on CDE and BIM software at customer meetings and events
• Providing technical assistance to sales staff during the pre-sales stage of client negotiations

• Post-Sales Support Including: Advising clients on technical issues relating to the implementation and use of their design software
• Liaising with suppliers where necessary to research and identify solutions to client issues
• Training Services Including: Delivering Autodesk and Graite IP (such as Filesync) to clients in-house or on-site
• Preparing and delivering Bespoke Training Courses to clients in-house or on-site
• Conducting post-Training Course customer reviews
• Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

• General Company Duties Including: Researching and providing technical advice to company management on new product opportunities
• Assisting the Sales and Marketing staff with business development matters
• Working with the R&D team – regular feedback on the Graitec products

• Key Success Indicators: Collaborate and work efficiently with sales team to help drive awareness and promote Autodesk Construction Cloud and Filesync
• Help win new business through demonstrations / prospect discussions
• Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)
• Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
• Contribute to marketing activity (creating social media or technical blog posts - validated by Marketing as per corporate guidelines)
• Active participation and contribution into our global EMEA Services community
• Work with your direct manager to help improve processes and documentation

Responsibilities

What you must have done already:

• Experience in Document Management Systems (Sharepoint, Documentum, Autodesk Docs, or any other), especially those supporting high volumes and complex projects
• Experience in File and Data Migration
• Experience with cloud deployments of Document Management Systems
• A technology/IT consulting background

What is nice to have done already:

• A good understanding of the ‘BIM’ process in the built environment is a plus
• A good understanding of the construction industry is a plus or Worked in a BIM manager role or assisted in one.
• An appreciation for other disciplines, and how they work collaboratively on projects
• An understanding of CDE’s
• An additional European Language beyond English

Qualifications

• A recognized experience in Document Management Systems
• A full driving license as this role will require travelling
• Excellent interpersonal skills, including face-to-face, telephone and written communication skills
• Professionalism, personal integrity, and reliability
• A positive ‘hands-on’ work ethic
• Initiative and enthusiasm guided by mature sense of judgement
• An adaptable and flexible team player

Interview Process

We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, we work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own siloes to better serve them. To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission: Growth, Agility, Innovation and Responsibility; The way we behave: Ambition, Engagement, One Graitec, Positive Energy. At Graitec, we’re proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in, and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates’ skills and capabilities to succeed in role.

Interview Process:

• Screening/Get to know discussion
• Technical assessment
• Peer of hiring manager or key stakeholder to the role from another organization
• Office interview