Technical Administrator | Cardiff

Serco Canada Inc; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in Cardiff seeks an RFCA Technical Administrator to provide essential administrative and technical support. The role focuses on coordinating access requirements, managing a CAFM system, and ensuring compliance. Strong customer service skills are required to build relationships and resolve queries effectively, directly impacting service success.

Qualifications

• Ability to coordinate access requirements and ensure compliance.
• Strong communication skills for resolving queries.
• Proficiency in managing data accuracy.

Responsibilities

• Provide administrative support to the VIVO team.
• Manage tasks from initiation to closure.
• Collaborate with supply chain partners for service delivery.

Skills

Customer service

Administrative support

Technical support

Data management

Tools

CAFM system

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Cardiff, CF14 3YE

Contract: Full time, Permanent

Are you ready to take on a pivotal role in operational excellence? Join us and become a key player in delivering outstanding service to our RFCA customer!

About the Role

As the RFCA Technical Administrator, you will play a central role in our operational delivery team, providing essential administrative and technical support to the VIVO team. Embedded within the RFCA customer site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer‑focused role where your efforts will directly impact the success of our services.

Your responsibilities will include coordinating access requirements to ensure statutory compliance is maintained, managing and updating the CAFM system to guarantee data accuracy, and progressing tasks from initiation to closure. You will be a key point of contact for RFCA regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.

In this role, you will collaborate with supply chain partners to ensure timely service delivery, oversee financial transactions, and assist with billable works by creating quotes and maintaining accurate documentation. You will also support the Helpdesk when required and identify and escalat