Technical Administrator

Correct Contract Services Limited; Andover; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading renewable energy service provider seeks a Technical Administrator to support the Retrofit team by implementing systems and ensuring compliance. You will manage technical submissions, compliance monitoring, and customer satisfaction processes. The ideal candidate has at least 2 years of administrative and customer service experience and demonstrates strong attention to detail. This role offers opportunities for professional development and a commitment to renewable energy innovations.

Benefits

Pension Scheme

Flexible Annual Leave

Professional Development

Employee Assistance Programme

Refer a Friend Bonus

Parking available

Qualifications

• Minimum 2 years of experience in administration and customer service.
• Strong attention to detail in reviewing technical paperwork.
• Proactive attitude and commitment to continuous improvement.

Responsibilities

• Support the Retrofit team with administrative systems and quality control.
• Deliver customer satisfaction processes and ensure compliance.
• Maintain 100% project compliance and oversee defect processes.

Skills

Customer focus

Communication skills

Organisational skills

IT proficiency

Attention to detail

Job description

Technical Administrator – Correct Contract Services (CCS)

Join CCS & Help Shape the Future of Renewable Energy!

Job Purpose

As a Technical Administrator, you will support the Retrofit team by implementing administrative systems, procedures, and policies, while ensuring quality control of survey and installation compliance paperwork. You will be responsible for technical submissions, monitoring project compliance, and processing customer satisfaction data to uphold CCS's high standards.

Key Duties & Responsibilities

Technical Administration & Compliance

• Assist the Technical Admin team, providing proactive and professional support.
• Oversee and deliver the customer satisfaction process by ensuring accurate tracking and reporting on installations, renewables, small works, and commercial projects.
• Quality‑check surveys and create job packs for installations.
• Review and process installation submissions, producing accurate submission packs.
• Lodge successful installations in relevant systems.
• Identify and resolve defective paperwork, liaising with operations and installation managers.

Process Management & System Usage

• Maintain 100% compliance for all projects.
• Utilise software systems for digitalising surveys and submission processes.
• Take ownership of the company defects process, ensuring all defects are logged in Protean (CRM system) and providing necessary updates and reports.

Skills & Qualifications

• Exceptional customer focus with a proactive attitude.
• Strong communication skills, both verbal and written.
• Excellent organisational and time‑management skills.
• IT proficiency, with a willingness to train on internal software systems.
• Minimum 2 years experience in administration and customer service.
• Strong attention to detail, particularly in reviewing technical paperwork.
• Interest in renewable energy and retrofit projects is desirable.

Personal Attributes

• You value honesty and share knowledge for the greater good.
• You are committed to continuous improvement and teamwork.
• You take responsibility for your work and encourage ownership in others.
• You are goal‑oriented, striving for both small and large successes.
• You are flexible and eager to develop your skills.

About Us

Established in 2007, CCS has been providing high‑quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

What We Offer

• Pension Scheme: Auto‑enrolment after probation.
• Flexible Annual Leave: Option to buy or sell leave after probation.
• Professional Development: Access to in‑house and external training.
• Employee Assistance Programme: 24/7 support.
• Refer a Friend Bonus: Reward scheme for successful referrals.
• Parking: Available at office locations.

Why Choose CCS?

Skill Development: Access to training programmes, coaching, and mentoring.
Career Growth: Clear pathways for personal and professional advancement.
Long‑Term Contracts: Enjoy stability and job security.

Equal Opportunity

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.