Team Leader - Stansted Airport

Whsmithcareers; Mill End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is seeking a Team Leader to inspire and lead a diverse team in delivering exceptional customer service. The role involves working flexible shifts, including weekends, and requires strong leadership qualities in a fast-paced environment. Ideal candidates will have recent retail leadership experience and a commitment to fostering a supportive workplace culture. Rewards include salary, pension scheme, and employee discounts.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Qualifications

• 5 years continuous references required for airport pass.
• Experience in retail or similar leadership role preferred.
• Ability to motivate and develop team members.

Responsibilities

• Guide and engage the team to meet business objectives.
• Create a culture of learning and support.
• Ensure safe and legal operation of the store.

Skills

Retail leadership experience

Communication skills

KPI awareness

Customer service focus

Team motivation

Job description

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

Working 5 days out of 7 including weekends, working a variety of shifts during our core operations hours of 4.00am - 11.00pm

Airport Requirements

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

About us

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

Inclusive Employer

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.