Team Leader - Bingo & Events

Rank Group; Swansea; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment provider in Swansea is seeking a Mecca Team Lead to foster a fantastic customer experience. You will lead a team to provide unbeatable service while managing shifts and building workplace relationships. The role demands strong leadership and organizational skills, as well as experience in event planning. This full-time position offers competitive pay and various employee benefits including rewards and training opportunities.

Benefits

Competitive salary

Paid breaks

Employee Rewards platform

50% discount on food and drinks

Pension and Life Assurance

Company Sick Pay Scheme

Access to Employee Assistance Programme

Funded Apprenticeships and training

Uniform provided

Qualifications

• Strong leadership skills with a customer-first mindset.
• Ability to engage and inspire your team.
• Organised and proactive in a fast-paced environment.

Responsibilities

• Lead the team to deliver exceptional customer service.
• Manage shifts and build strong relationships with colleagues.
• Create a welcoming and energetic environment.

Skills

Strong leadership skills

Customer-first mindset

Organised and proactive

Experience in event planning

Microphone experience

Job description

Job Description

• Competitive Salary - £13.06/ hour
• Real contracts of 39 hours – no zero-hour contracts!
• Paid breaks
• Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
• 50% discount on food and soft drinks for you and up to three friends
• Pension and Life Assurance
• Company Sick Pay Scheme
• Access to an Employee Assistance Programme and in-venue Mental Health FirstAiders
• Funded Apprenticeships and training for career development
• Uniform provided- Fantastic new design just launched in 2024

As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Qualifications

• Strong leadership skills with a customer-first mindset
• Ability to engage and inspire your team
• Organised and proactive in a fast-paced environment

We’re looking for confident candidate with experience in event planning, sales & execution. Microphone experience ideal.