Team Leader

Inside Housing Management; Southampton; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading support services organization in Southampton is seeking a Team Leader to oversee supported accommodation for homeless individuals. The role involves leading a team, managing performance, and ensuring high-quality support for clients. Candidates should have exceptional communication skills and experience in similar sectors. The position is full-time, requiring flexible hours including weekends. This is a rewarding opportunity to make a significant impact on individuals' lives within the community.

Qualifications

• Experience working with clients on a one-to-one basis.
• Ability to work flexibly across various sites and hours including weekends.

Responsibilities

• Lead and supervise the team to achieve their potential and support clients.
• Manage performance and attendance, and ensure service quality.
• Engage with external agencies and develop opportunities for clients.

Skills

Excellent communication skills

Strong teamworking

Ability to respond calmly to crisis

Strong keyboard skills for data inputting

Confident and assertive manner

Education

Experience in a residential or similar sector

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Team Leader

Southampton

£26,021 - ££28,912 per annum

FULL TIME - 37hrs

Generally office hours

May need to support service at weekends on occasions

Will be required after training and settling in period to join the 'on call' rota for managers.

No bank holidays or night work.

Southampton Accommodation Servicesprovides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients.

Although this can be a challenging role,it’s also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply.

JOB PURPOSE

To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
• To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
• To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
• To support your team where needed with their workload, and support a small caseload of clients
• To be involved in the recruitment of staff for your team
• To ensure an effective and timely response to all safeguarding issues taking appropriate action
• To collate data and generate reports where needed
• To support clients and staff in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

ADDITIONAL RESPONSIBILITIES

• This role has line management responsibilities
• This role has financial authorisation responsibilities
• This role has on call responsibilities

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role may require you to work nights and/or weekends
• This role may require you to lone work

ESSENTIAL CRITERIA

• Experience of working in a residential or institutional or similar sector
• Excellent communication skills, both verbal and written
• Clear verbal and written English
• Strong keyboard skills for data inputting
• Strong working knowledge of Microsoft Outlook, Excel, and Word
• Confident and assertive manner
• Strong teamworking
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of working in a leadership role
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.