Systems Operations Team Lead Supply Chain & Logistics · JD Sports Distribution Centre

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sports fashion retailer is seeking a Systems Operations Team Lead in Manchester. You will drive performance and efficiency in our automated Distribution Centre. Responsibilities include supporting workflows, resolving system errors, and collaborating with stakeholders. Ideal candidates will have experience in warehouse automation and logistics processes. Enjoy benefits like birthday leave, competitive salary, and attractive staff discounts.

Benefits

Birthday leave

Competitive Salary

One month paid parental leave

Referral bonus scheme

Training and development opportunities

Staff discount

Employee Assistance Program

Qualifications

• Experience in Warehouse Automation, preferably Autostore.
• Strong planning skills with the ability to handle multiple projects.
• Proven people skills for team performance optimization.

Responsibilities

• Support workflows across key systems – WMS, Swisslog’s SynQ.
• Troubleshoot and resolve system errors and inefficiencies.
• Collaborate to streamline processes and address discrepancies.

Skills

Warehouse Automation

Logistics processes knowledge

Lean methodology application

Project planning

People skills

Education

Relevant tertiary education qualifications

Job description

WHO WE ARE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores across all Australian states and New Zealand, with plans for continued future growth.Our mission is to offer unparalleled service and style to all our customers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.

THE ROLE

We’re on the lookout for a Systems Operations Team Lead to help drive performance, efficiency, and innovation within our automated Distribution Centre.

This key operational role supports the Systems Operations Manager in maximising the performance of critical warehouse systems, ensuring seamless integration and reliability across all functions. You’ll play an integral role in optimising processes, resolving system issues, and delivering insights that enhance productivity across the DC.

As part of the Systems Operations team, you’ll collaborate closely with internal stakeholders, suppliers, and system partners to ensure our automation and data-driven operations continue to evolve and improve.

Reporting into the Systems Operations Manager, this role is responsible for but not limited to:

• Supporting workflows across key systems – WMS, Swisslog’s SynQ, and JD Sports ERP
• Proactively identifying, troubleshooting, and resolving system errors and inefficiencies
• Collaborating with floor teams to streamline processes and address inventory discrepancies
• Using automation expertise to improve operational processes and drive system-based enhancements
• Assisting with root cause analysis and developing corrective actions to minimise disruption
• Monitoring planning schedules and trends to support operational priorities
• Partnering with DC Management, IT, and Project teams to align systems with business objectives
• Providing regular performance reporting and insights in collaboration with Swisslog

WHAT WE’RE LOOKING FOR

• Relevant tertiary education qualifications preferred, but not essential

• Experience in Warehouse Automation, preferably Autostore

• Knowledge and understanding of logistics processes in retail/fashion industry

• Experience in applying Lean methodology to drive efficiency

• Experience leading warehousing transformation projects

• Strong planning skills with the ability to handle multiple projects through to completion

• Commercial and financial acumen

• Proven people skills with the ability to optimise direct or indirect team performance and development

WHAT’S IN IT FOR YOU?

• Birthday leave

• Competitive Salary

• One month paid parental leave

• Referral bonus scheme

• Training and development to evolve and shape your career

• Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre

• Treat yourself with our attractive staff discount! This can also be used for friends and family

• Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.