Systems Officer

Llyw; Caernarfon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government entity in Caernarfon is seeking a candidate for a pension administration role. Responsibilities include ensuring efficient pension service delivery and assisting with system management and data verification. Essential qualifications include GCSEs in key subjects and a relevant degree. The role involves significant computer use, particularly with Microsoft Office, and promotes bilingual applications. The position aims to ensure the governance of the Local Government Pension Scheme while being committed to sensitive case handling and confidentiality.

Qualifications

• Education up to GCSE level with 'C' or higher in Welsh, English and Mathematics required.
• Degree or equivalent in relevant IT discipline is essential.
• Experience in using computer packages especially Microsoft Office is required.

Responsibilities

• Ensure effective pension administration service for the Local Government Pension Scheme.
• Assist in managing the pensions administration system and improvements.
• Maintain the Pension Fund’s computerised administrative systems.

Skills

Strong numerical skills

Good communication skills

Team-working skills

Attention to detail

Presentation skills

Education

Education up to GCSE level with 'C' or higher in Welsh, English and Mathematics

Degree educated in a relevant IT discipline or equivalent

Tools

Microsoft Office

Job description

Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack. Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification. We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually (applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh).

For further information about this post please contact Meirion Jones on 01286 679643 or via email: [e-mail]. Interview date to be confirmed. Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH. Tel: [phone]. E‑mail: Swydi@gwynedd ઑ .

Closing date: 10:00 AM, 27/01/2026. If you are successful to be short‑listed for an interview, you will be contacted by e‑mail using the address provided on your application form. You need to ensure that you check your email regularly.

Person Specification

Personal attributes

Essential: Dealing sensitively with cases if required. Be aware of the confidentiality of the information heldае αλλ. Be pro‑active in staying up to date with rapidly changing complex industry. Able to continually update and obtain skills as industry moves forward.

Desirable: Enthusiastic and confident person willing to follow up on unclear and suspicious issues. Be active and contribute ideas for developing new procedures as part of the office team.

Qualifications and Relevant Training

Essential: Education up to GCSE level with ‘C’ or higher in Welsh, English and Mathematics. Degree educated (or equivalent) in a relevant IT discipline or experience in dealing with the Local Government Pension Scheme. Knowledge of computer databases, including data manipulation and interrogation.

Desirable: ‘A’ level in mathematics.

Relevant Experience:

Essential: Experienced in the use of computer packages especially Microsoft Office. Desirable: Familiar with the pension field in general and experience of the Local Government Pension Scheme area can be of particular benefit. Experience of administering a computerised database system.

Skills and Specialist Knowledge

Essential: Strong numerical skills; good communication skills; ability to quickly absorb complex information; ability to meet deadlines and targets; strong team‑working skills; good attention to detail; strong presentation skills.

Desirable:

Language requirements – Listening and speaking: Intermediate – Able to maintain a fluent conversation on a number of everyday subjects, and discuss cases involving the field of work游戏. Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and pearl. Reading and understanding: Intermediate – Understand everyday correspondence on familiar issues at work.าประท use longer reports in Clear Welsh and pick up the main points (help may be required with the vocabulary). Writing – Foundation – Able to complete simple forms and compose a letter or short e‑mail through the medium of Welsh and English by using a number of familiar phrases in order to convey a simple message.

Job Description

• Purpose of the post – Ensure that the people of Gwynedd are at the heart of everything we do.
• The aim of the post is to assist in the provision of an effective and efficient pension administration service for the Local Government Pension Scheme.
• Responsibility for functions – Main duties:
  • Working directly with the Systems and Special Projects Team Leader, the post holder will be responsible for ensuring that the systems carry out their functions in a timely, accurate and cost‑effective manner, and that issues with the system providers are resolved, and under the general direction of the Pensions Manager ensure that developments are created, implemented and maintained correctly.
• Assist with the day‑to‑day management of the pensions administration system and improvements to the system as well as i‑Connect data exchange, member self‑service systems and death screening and administration of the National NI Database and Tell Us Once.
• Assist in maintaining the Pension Fund’s computerised administrative systems including researching, testing and continuously monitoring how systems are developed and upgraded to ensure that the system is used to its full potential.
• Assist in maintaining the Pension Fund website.
• Carry out the pre‑load checks of information received from the Scheme’s Employer Payroll software through the i‑connect data exchange to ensure that all changes made in terms of scheme membership and Career Average benefits in relation to scheme members are correct.
• Maintain monthly operational reports, including the NI National Database and publish termination reports in relation to HMRC requirements and resolve any queries as a result.
• Manage member access to the member self‑service system to ensure compliance and resolve any issues arising from that.
• Provide reports to monitor information remaining from employers to ensure that key performance indicators are effectively monitored and met in accordance with the Performance and Action Plan.
• Assist with research, analysis and development of the Pension Fund's workflow system to ensure that key performance indicators are effectively monitored and met in accordance with the Performance and Action Plan.
• Assist in training and mentoring Pension Fund staff appropriately to ensure they have sufficient knowledge to carry out their duties to the required standard to ensure workloads and targets are met.
• atchewan to assist with the annual year‑end exercise and provide accurate data for each three‑year valuation of the Pension Fund.
• Assist with the correct implementation of the annual Pension Increase review in accordance with the Pension Increase Orders.
• Assist with special projects e.g. McCloud judgment or Pensions Dashboard.
• Assist in administering the Annual Statement of Benefits exercise for all scheme members in accordanceiali with disclosure requirements.
• Assist in providing quality and timely statistical information to the Pensions Manager to ensure that service level agreement targets are effectively monitored admittingarity reached and for the requirements of the Annual Report and Audit of the Pension Fund.
• Maintain current practical knowledge of pensions legislation relating to membership of the scheme and eligibility within the Local Government Pension Scheme.
• Responsibility for self‑development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
• Operate within the Council’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
• Special circumstances – To work outside normal office working hours as required in casesdragon where a service provided by the unit is at risk.