Swiss German Customer Service Representative – (Hybrid, mostly remote)

Origin Recruitment; Cambridge; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Swiss German Customer Service Representative to provide high-quality service to customers. This hybrid role involves answering inbound and outbound calls, with a focus on customer satisfaction. Ideal candidates will be fluent in German, possess excellent communication skills, and have a passion for customer service. The position offers competitive benefits including a contributory pension and discounts at various brands. Join a dynamic team in the healthcare sector!

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role preferred but not essential.
• Customer service experience preferred but not essential.
• Self-motivated with a can-do attitude.

Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Taking orders and bookings via external and internal calls.
• Building rapport with each customer.
• Demonstrating extensive knowledge on all product ranges.
• Facilitating calls from B2B and B2C.

Skills

Fluent in German

Communication skills

Customer service orientation

Attention to detail

Job description

Job Title: Swiss German Customer Service Representative – (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Salary: £27,350 per year

Client Profile:

Origin Multilingual is proud to announce, we are searching for a Swiss German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self‑motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German fluent speaker
• A passion to deliver the highest quality for our client’s customers

E Shift + Saturday (37.5 hours per week)

Additional benefits:

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Contributory hospital and health cash plan
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers

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