Support Services Team Leader

Alsglobal; Rotherham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading scientific testing company in Rotherham is seeking a Laboratory Team Leader to oversee day-to-day operations in the Support Services section. This role requires strong leadership and communication skills along with experience in laboratory environments. The ideal candidate will manage a dedicated team, ensure accurate sample analysis, and maintain high quality standards. The position offers a competitive benefits package including annual leave and professional development opportunities.

Benefits

Annual leave starting at 25 days

Enhanced Company Sick Pay

Car Parking on-site

Group Personal Pension Plan

Perkbox membership

Qualifications

• Proven experience in a laboratory environment, ideally in food science, chemistry, or microbiology.
• Strong understanding of laboratory quality systems, ensuring data meets ISO standards.
• Excellent attention to detail and ability to handle multiple priorities.

Responsibilities

• Organize and manage team to ensure high standard sample analysis.
• Communicate proactively with clients regarding queries and turnaround times.
• Ensure quality and safety procedures are followed accurately.

Skills

Leadership

Communication

Customer Service

Data Handling

Education

Degree in a science discipline

Tools

Microsoft Office

Laboratory Information Management Systems (LIMS)

Job description

. Support Services Team Leader page is loaded## Support Services Team Leaderlocations: Rotherham, United Kingdomposted on: Posted Todayjob requisition id: R2188At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.**The Role** We’re looking for a Laboratory Team Leader to take charge of day-to-day operations in our busy Support Services section. This role is perfect for someone who enjoys working with people as much as with data, managing client communications, ensuring efficient workflows, and maintaining the highest standards of analysis. As a Laboratory Team Leader in our Support Services section, you’ll be leading a small and committed team, ensuring all client samples are analysed accurately, on time, and in line with our rigorous quality standards. You’ll act as the key link between our clients, laboratory staff, and the Laboratory Manager to keep projects on track, resources optimised, and communication flowing smoothly.**Hours Per Week:** 40 **Days Per Week:** Tuesday to Saturday 09:00 – 17:30 **Contract:** Full Time and Permanent**Location:** Rotherham **The day to day*** Efficiently organise and manage your team to ensure all samples are analysed to a high standard* Continuously review resources (staff, equipment, consumables) and flag any shortfalls to the Laboratory Manager.* Ensure all quality and safety procedures are strictly followed and that documentation is completed accurately and in full.* Confirm client requirements are fully understood before testing begins, checking that all samples are suitable for analysis.* Communicate proactively with clients regarding sample queries, turnaround times, and any unforeseen delays.* Manage day-to-day client communications, providing clear and professional responses to technical and analytical queries.* Support, mentor, and oversee staff training and development, keeping the Laboratory Manager informed of progress and performance. **The Essentials*** A degree in a science discipline (or equivalent) including Science, English, and Mathematics.* Proven experience in a laboratory environment, ideally within food science, chemistry, or microbiology, with a sound theoretical and practical understanding of microbiology methods and procedures.* Proficiency in Microsoft Office and Laboratory Information Management Systems (LIMS), with excellent data handling and reporting skills.* A solid understanding of laboratory quality systems, ensuring analytical data meets ISO 9001:2015 and ISO 17025:2017 standards.* Strong leadership, communication, and customer service skills, with the ability to manage, motivate, and develop a small team effectively.* Excellent attention to detail and the ability to manage multiple priorities while maintaining quality at or above internal and industry expectations. **Our benefits include:*** Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)* Ability to Buy annual leave.* Enhanced Company Sick Pay Scheme* Salary Progression Scheme based on technical and behavioural competencies.* ‘Celebrating Success’ Recognition Awards* Perkbox membership providing access to discount vouchers and wellness hub.* Learning/study support* Group Personal Pension Plan* Car Parking on-site**Working at ALS**The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.**Everyone Matters**ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.**Eligibility** To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.**How to apply** Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.### Introduce YourselfWe’re all about people – so show us who you are and why you're passionate about working with us by submitting your resume, and we’ll keep it on file for future opportunities.