Support Medical Secretary, A&E Department

Transformationunitgm; Merthyr Tydfil; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization based in Merthyr Tydfil seeks a Support Medical Secretary for the A&E Department. The role involves providing high-quality secretarial and administrative support to medical staff, prioritizing tasks, and liaising with colleagues and patients. Ideal candidates will possess RSA qualifications in word processing, relevant experience in an office environment, and familiarity with medical terminology. Knowledge of Welsh is desirable. This position offers a supportive workplace as part of the NHS, with opportunities for personal and professional growth.

Benefits

Generous leave

Access to ongoing learning and development

Leading pension scheme

Qualifications

• Must have experience in an office environment.
• Previous NHS experience is preferred.
• Experience as a Medical Secretary is a plus.

Responsibilities

• Provide comprehensive secretarial support to Consultants and Nurses.
• Liaise professionally with colleagues, visitors, and patients.
• Manage and prioritize own workload effectively.

Skills

Communication

Teamwork

Office management

Education

RSA/OCR Stage II/III or equivalent in word processing

ECDL or equivalent experience

Knowledge of Microsoft Office

Medical terminology knowledge

Welsh Language Skills (Level 3 and above)

Job description

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Prince Charles Hospital Town Merthyr Tydfil Salary £25,313 - £26,999 per annum pro rata Salary period Yearly Closing 30/12/2025 23:59

Support Medical Secretary, A&E Department

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The post holder will provide a comprehensive and high quality secretarial and administrative support to the Consultants, Nurses and other professionals within the identified department.

The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative and secretarial duties.

The post holder will be expected to manage and prioritise their own workload using experience and initiative, and adhere to relevant CTMUHB policies and procedures.

Main duties of the job

Please see attached Job Description

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short‑listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Please see attached Job Description

Person specification

Qaulifications

• RSA/OCR Stage II/III or equivalent in word processing
• Knowledge of Microsoft Office, to include Word, PowerPoint and Excel packages
• ECDL or equivalent experience.
• Knowledge of medical terminology
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Experience

• Experience of working in an office environment.
• Experience of working as part of a team.
• Previous NHS experience.
• Previous Medical Secretary experience.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

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