Support Coordinator

MoTech; Greater London; Hybrid; GBP 29,000 - 39,000; Full time

Job summary

A local government authority in Kingston is looking for a dedicated individual to provide support and coordination for customers with non-complex needs. The role requires managing casework, conducting assessments, and working in compliance with community care regulations. Ideal candidates will have experience in social care and strong communication skills in a collaborative environment. This position offers a hybrid working model with a competitive salary.

Benefits

Generous annual leave (25-32 days)

Hybrid working options

Learning and development opportunities

Local Government Pension Scheme

Qualifications

• Experience managing non-complex casework in community settings.
• Ability to work within statutory frameworks and council policies.
• Strong communication and interpersonal skills.

Responsibilities

• Manage customer casework and conduct assessments under Care Act 2014.
• Ensure compliance with legislation, policies, and procedures.
• Promote customer choice and maintain confidentiality.

Skills

Case management

Communication

Teamwork

Education

Relevant qualification in social care or community care

Job description

Employer Kingston Council

Location(s) Kingston

Workplace Type Hybrid Working

Contract Type Permanent

Working Hours Full Time

Grade D/E/F

Hours Per Week 36

Salary Range £29,436 - £38,739

Salary Basis Per annum

Leave Entitlement 25/27 days

Application Deadline 26/12/2025, 23:55

About The Borough

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About The Role And Our Ideal Candidate

This vital role involves providing essential support and coordination for customers with non‑complex needs. You will be working under managerial supervision and strictly within the statutory framework of community care, ensuring high standards of service delivery.

Key Responsibilities

• Case Management and Assessment: Manage a diverse range of customer casework, focusing on non‑complex needs. Accept referrals, conduct initial screening, provide information and advice, carry out initial assessments and reassessments, apply the Care Act 2014 criteria, conduct long‑term low‑level need reviews, and obtain necessary financial information for financial assessments.
• Legislation, Policy, and Procedures: Work rigorously in accordance with the statutory framework for community care, provide feedback on council policies, ensure timely and accurate case information capture, comply with case recording policies, share information with appropriate parties, maintain safeguarding awareness, and support equal opportunities, health & safety, and other legislative requirements.
• Support Planning and Financial Awareness: Promote early intervention, prevention, customer choice and control, universal services, and building of social capital. Be aware of the cost implications for all support planning recommendations and advise customers on financial consequences.
• Communication and Teamwork: Work actively and cooperatively, communicate effectively with colleagues and customers to achieve positive outcomes.
• Performance and Development: Deliver services in accordance with agreed service standards and council customer service standards, commit to personal performance and development, align with One Council policies, and contribute to the overall performance and success of the team.
• Maintain confidentiality of customer and carer information, ensuring compliance with data protection policies and legislation.
• Carry out any other duties commensurate with the grade of the post as required from time to time.

About Us

The Kingston Hub supports vulnerable residents who require assistance under the Care Act 2014. Our high‑performing team of 15 comprises qualified and unqualified members, senior practitioners, and a team manager. We embrace the STAR Values: Supportive, Transparent, Appreciative, and Respectful in our daily practice.

Our responsibilities include completing Care Act Assessments, care reviews, Mental Capacity Assessments, and Best Interest Meetings. We collaborate with Brokerage to implement care services, partner with GP practices and health colleagues to provide integrated services, and facilitate hospital discharges for Kingston residents through Discharge to Assess pathways. The team also handles safeguarding enquiries, promotes resident well‑being, and investigates potential abuse and neglect to ensure vulnerable adults receive adequate support, information, and advice. Social workers complete CHC Checklists, attend DST meetings, and work with colleagues in ICB. We provide information, advice, and signposting to external agencies as needed.

Our Offer To You

As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential and offer a supportive, friendly and collaborative environment to grow and develop your career and skills. We are constantly striving to improve our ways of working and encourage you to share your ideas – however big or small – with your colleagues and our dynamic and experienced management team.

Benefits

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro‑rata if part‑time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave.
• Three volunteering days per year in Kingston.
• Hybrid working (dependent on the role).
• Flexible and agile working arrangements using Google Chromebooks.
• Learning and development portal offering a range of courses.
• Discounts on a range of local shops, restaurants, gyms and leisure centres.
• Interest‑free season ticket loans.
• Local Government Pension Scheme.
• Bicycle loan facilities and cycle‑to‑work scheme.
• Zip car scheme.
• Confidential health & wellbeing and counselling support.

Application Process

Apply online outlining the skills, abilities and experience you can bring and make that candidate for this role. Refer to the requirements outlined in the job profile when completing your application and check that your CV details have been uploaded correctly in the relevant sections. We recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate; however, we reserve the right to reject applications where it is apparent that AI‑generated content has been used in isolation and without personalised responses. At Kingston we value authenticity and look for individuals who clearly demonstrate their own skills, experience and motivation for the role and embrace and demonstrate our STAR values. We encourage transparency throughout the application and interview process and reserve the right to close this vacancy once a sufficient number of applications have been received. We are a diversity‑programme‑aware organization, anonymising all applications to reduce bias and encouraging diverse interview panels.

Additional Information

We are proud to be a diverse and welcoming Borough and strive to create a workforce that reflects the community we serve. We celebrate and respect differences, welcome applications from under‑represented groups, and offer a range of family‑friendly, inclusive employment policies and flexible working arrangements. We are a disability‑confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer, all employees are guaranteed the London Living Wage regardless of contract type. The UK has a points‑based immigration system; we advise checking the GOV.UK website for right‑to‑work guidance. Sponsorship availability varies and is evaluated on a case‑by‑case basis.

Seniorities  & Employment Type  & Functions

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Management
• Industries: Strategic Management Services