Support Assistant

Sanctuary Group; Sheffield; On-site; Full time

Job summary

A leading support services organization in Sheffield is looking for a Support Assistant to provide hands-on support for customers with mental health needs. You'll encourage social inclusion and help develop daily living skills while maintaining a safe environment. Required qualifications include a caring nature and communication skills. The role offers generous benefits including 25+ days of holiday, pension contributions, and various wellbeing plans.

Benefits

25+ days paid holiday

Pension scheme with employer contributions

Health and wellbeing plans

Learning and development opportunities

Qualifications

• A caring, approachable nature and a confident ‘can‑do’ attitude.
• Ability to keep accurate records and clearly communicate relevant information.
• Excellent communication skills to build relationships.

Responsibilities

• Provide support for customers with mental health needs.
• Encourage social inclusion and build customers' confidence.
• Work with agencies on behalf of customers.

Skills

Caring and approachable nature

Excellent communication skills

Ability to keep accurate records

Experience working in a team

Positive attitude towards diverse needs

Education

Level 2 NVQ Health and Social Care or willingness to work towards it

Job description

Support Assistant

Salary: £12.70 per hour

Hours: 37.5 hours per week

Location: Byron Road, Sheffield

The role of Support Assistant will include:

• Providing support to encourage customers with mental health needs to maximise their own potential
• Providing a high quality, hands‑on support service
• Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being part of their community
• Encouraging social inclusion and helping customers to build their confidence, resilience, and self‑esteem
• Working with statutory and non‑statutory agencies on behalf of the customers and actively encouraging choice and involvement, or acting as an advocate when required
• Maintaining a safe environment for customers, providing support in accordance with relevant regulations, procedures, and practices

Skills and experiences:

• A caring, approachable nature and a confident ‘can‑do’ attitude
• Ability to keep accurate records and clearly communicate relevant information to team members
• Excellent communication skills to build positive relationships with customers, families, and internal and external agencies
• Experience of working as a member of a team
• A positive and accepting approach to customers whatever their needs
• Level 2 NVQ Health and Social Care, or willingness to work towards it

Benefits:

• At least 25 days paid holiday, rising to 30 days after 5 years of service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and wellbeing plans
• Life assurance
• Family‑friendly arrangements, including opportunities for flexible working
• Tax‑efficient savings through a Cycle to Work scheme
• A wide range of learning and development opportunities

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity: We work closely with the Home Office to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Job Reference: 226931

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We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.