Supply Chain IT Systems Support Specialist - Maidenhead

Jdeprofessional; Maidenhead; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading coffee and tea company in Maidenhead is seeking an experienced Supply Chain IT Systems Support Specialist. You will manage EDI systems and application support with a focus on optimizing order-to-cash processes. The ideal candidate has over 3 years in support roles, knowledge of SAP, and strong problem-solving skills. This role features a hybrid working model, blending office and home work together.

Qualifications

• Minimum of 3 years’ experience in application support or as a key user.
• Experience with ERP systems and process integration.
• Excellent understanding of EDI systems.

Responsibilities

• Develop, maintain, and optimize EDI maps and troubleshoot issues.
• Manage and implement new interfaces and changes.
• Lead system upgrades affecting the OTC process.

Skills

SAP knowledge

Problem-solving skills

Data analytics

Excellent communication

MS Office proficiency

Job description

Supply Chain IT Systems Support Specialist - Maidenhead

Supply Chain Maidenhead Full-time United Kingdom

Job Description

JOB GOAL

The OITS Specialist ensures that all application-related issues are promptly resolved and prevented, maintaining the highest service level at all times. The goal is to achieve a zero-touch order-to-cash process.

Responsibilities / Key activities

• Develop, maintain, and optimize EDI maps; validate and ensure the accuracy of EDI data; troubleshoot and resolve EDI-related issues.
• Ensure all customer Idocs are received properly; log and investigate incidents and problems; re-process as needed (Daily).
• Onboard customers onto EDI; understand their needs and requirements.
• Manage and implement new interfaces and changes.
• Lead system upgrades and changes affecting the OTC process in existing information systems.
• Monitor zero-touch execution of OTC processes; take corrective actions through DTM or other tools.
• Develop procedures and standards for local external and internal service providers.
• Investigate customer credits; ensure month-end processes are completed; work cross-functionally to reduce credits.
• Conduct audit control and ensure compliance (monthly and annually).
• Support testing and implementation; liaise with Accenture, local IT, and third-party providers.
• Monitor release calendar; coordinate local system upgrades.
• Perform supportive tasks assigned to OITS daily.
• Participate as Subject Matter Expert in local or global projects (including weekly/monthly calls).
• Provide holiday and sickness cover for critical accounts.

Qualifications

Qualifications

Working at JDE Peet’s offers a hands-on experience to leave your mark. We are a fast-paced company on a mission, seeking high-energy individuals who think fast and act quickly. If you have the courage and confidence to venture into new cultures and territories, with an entrepreneurial spirit and drive to succeed, you'll fit right in.

Critical Experience:

• Minimum of 3 years’ experience in application support or as a key user.
• Knowledge of SAP and application integration.
• Participation in an international ERP (SAP) project.
• Eligibility to work in the UK without sponsorship.
• Good understanding of SAP and middleware integration (XI, VAN, etc.).
• Experience with ERP systems and process integration.
• Knowledge of supply chain/order-to-cash business processes.
• Excellent understanding of EDI systems.
• Problem-solving and root cause analysis skills; continuous improvement mindset.
• Data analytics and reporting skills.
• Strong communication skills, both written and verbal.
• Proficiency in MS Office, especially Excel.
• Ability to lead and embrace organizational change.
• Experience with system configuration and/or development is a prerequisite.

Leadership Capabilities:

• Create clarity & discipline.
• Drive a growth mindset.
• Build strong partnerships.
• Inspire pride & performance.
• Develop self & others.

Additional Information

Your application at JDE Peet's

If interested, apply to join us. We aim to provide quick feedback. The recruitment process may include an online assessment, interviews, and a pre-employment check.

Our DE&I Statement

We aim to create a diverse, equitable, and inclusive organization. We do not tolerate discrimination based on race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any protected trait. We support reasonable adjustments during recruitment.

The future of work is hybrid, combining office and home working. Join us to experience both, because great things happen over a cup of coffee.

#unleashyourpossibility #acupofamazing #LI-Hybrid

Company Description

Who we are?

JDE Peet’s is the world's leading pure-play coffee and tea company, founded in 1753, headquartered in the Netherlands. We operate in over 100 countries with a portfolio of over 50 brands including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick, and Moccona.

What’s it like to work at JDE Peet’s?

We are a community driven by the power of coffee and tea. We value innovation, action, and growth, offering learning and development opportunities to our employees. Join us and experience what’s possible over a cup of coffee or tea. >> Apply now to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY!