Supervisor - Greggs Greggs · Winchester

Moto Way; Winchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading motorway service provider in Winchester is looking for a Supervisor to lead teams in delivering exceptional customer service. This role involves managing team performance, maximizing sales, and providing a positive experience for customers. Ideal candidates will have previous supervisory experience, strong communication skills, and a passion for customer care. Flexible working arrangements are available, making it a great opportunity for those looking to advance their career in management.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Development opportunities with funded qualifications

Qualifications

• Previous experience in a supervisory role highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions.

Responsibilities

• Lead teams to achieve excellent brand standards and customer service.
• Maximize profit by driving sales and controlling costs.
• Process stock counts and orders.
• Set targets with the Store Manager for team achievement.
• Coach Team Members and identify training needs.
• Respond to customer feedback timely and appropriately.
• Support food preparation and refreshments.

Skills

Leading or supervising a team

Customer experience delivery

Communication skills

Decision-making under pressure

Job description

Supervisor

£28,000 - £30,000 per annum DOE - 40 hours per week

Address: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP

As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Greggs much loved sausage rolls, baked good and exceptional service as we transform the UK’s rest stop experience.

What we offer our supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa, M&S, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Where our customer’s journey pauses, yours just begins.

Apply today!

*Please note internally this role is called Team Leader

Want to know what it's like to work for us? Find out from our colleague Luca