Supervisor-

Specsavers; United Kingdom; On-site; GBP 24,000 - 29,000; Full time

Job summary

A well-known retail company in London is seeking a passionate Supervisor to lead a team and deliver excellent hearing and eye care. This full-time role involves overseeing operations across two stores, supporting staff, and ensuring customer satisfaction. Ideal candidates have experience in customer service and optics, with strong communication skills. This position offers a competitive salary of up to £29k, annual leave benefits, and opportunities for professional development.

Benefits

28 days annual leave plus your birthday off

Pension contribution

Discounted benefits scheme

Access to Headspace app

UK confidential employee helpline

Clinical and professional development opportunities

Qualifications

• Desirable experience includes customer service and optics.
• Strong communication and organizational skills are essential.
• Flexibility and adaptability are important.

Responsibilities

• Ensure the store runs smoothly and supports staff.
• Deliver training and assist with customer interactions.
• Help with orders and demonstrate lens care.

Skills

Previous experience in a fast-paced customer service environment

Experience in optics

Great communication skills

Flexibility and adaptability

Organised

Job description

Supervisor – Hammersmith

Specsavers, a household name and High‑street staple, is looking for a hard‑working, passionate Supervisor to lead a team to greatness and help provide the best hearing and eye care possible.

As a Supervisor, you’ll ensure the store runs like clockwork, support staff, help them become familiar with systems and deliver training, handle orders and deal directly with customers in the contact centre clinic, and show people how to insert, remove and care for lenses and assist the optical team. This role will cover two stores.

What’s on Offer?

• Salary: Up to £29k depending on experience.
• 28 days annual leave plus your birthday off
• Full time (40 hours per week) including weekend working.
• No late nights
• Pension contribution
• Specsavers Perks – our discounted benefits scheme
• Annual subscription to the “Headspace” app
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Support with IP, other higher accreditations and Pathway
• Access to latest clinical technology and equipment

Find Out More

If you’ve got all these skills, we’d love for you to apply. Some desirable experience that could set you apart from the competition includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics
• Great communication skills
• Flexibility and adaptability
• Organised
• Checked all the boxes? Now’s the perfect time to apply!

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Other

Industry: Retail