Supervisor

Finisterre UK Limited; City of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading outdoor apparel brand in the UK is seeking a Supervisor for their Covent Garden store. As a Supervisor, you will drive sales through exceptional customer service and high standards. You will support the management team while taking responsibility for operations, merchandising, and customer experience. Strong leadership skills, a commitment to sustainability, and a passion for the brand are essential. This role offers ample growth opportunities in a dynamic and inclusive work environment.

Benefits

25 days holiday per year

Discretionary bonus scheme

60% product discount

Pension scheme with Nest

Life assurance with online wellbeing access

Qualifications

• Previous experience in a leadership role within a customer-focused environment.
• A strong understanding of exceptional customer service.
• Good experience in working towards targets and KPIs.
• Good knowledge of retail operations and procedures.
• Passion for protecting the environment and brand values.
• Ability to lead by example, motivating and supporting others.
• People-oriented, building positive relationships with customers and team.
• Attention to detail, taking pride in high-quality task delivery.

Responsibilities

• Lead by example to drive sales through excellent customer service.
• Support the management team in the store's day-to-day operations.
• Be responsible for key areas including operations and customer experience.
• Coach the team to meet store targets and KPIs.
• Contribute to community engagement initiatives.

Job description

About The Role

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store. The role of Supervisor is an entry point into management within our retail development path. You will lead by example to drive sales through exceptional customer service and high store standards, while also ensuring operational processes run smoothly and efficiently. Supporting the management team in the day-to-day running of the store, you will take responsibility for key areas in the store which include operations, visual merchandising, community and customer experience. In doing so, you will be enabling the team to meet store targets and KPIs while being proficient in all aspects of store operations.

About Finisterre: Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long‑term career with purpose‑led brand.

Key Responsibilities

Customer Experience

• Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training
• Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference
• Support others to deliver an inspiring and engaging atmosphere, encouraging others to build relationships with our loyal and new customer base and Finisterre community.
• Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.

Operations

• Responsible as required for the open and closure of the store, making sure all store assets and the site are fully secured
• Accurately follow cash management procedures and make sure all cash handling is documented and signed for.
• Manage all aspects of stock control, deliveries, transfers, replenishment, and returns - ensuring accuracy and minimal shrinkage
• Maintain organised and efficient back‑of‑house areas to support quick and accurate product replenishment
• Implement and monitor operational checklists to ensure all daily, weekly, and monthly tasks are completed. Conduct regular Health & Safety checks and ensure all policies and procedures are adhered to
• Deliver training sessions for team members on operational procedures, compliance standards, and best practices with regularly coaching for retail crew on process to improve store operational excellence
• Support the planning and delivery of store events and community initiatives, helping to strengthen customer relationships and our presence within the local community

Commercial

• Motivate and influence the team to deliver daily targets and KPI'S under your leadership
• Demonstrate and encourage others to maximize sales potential, using our multi‑channel offering effectively
• Assist in the analysis of the RCA report, contribute to the weekly trade feedback and share commercial ideas which will positively impact trade.
• Run the store efficiently and manage the shop floor effectively in the absence of management team.

People

• Be a positive and respectful role model, always communicate positively regarding the store, management and company strategies
• Assist management with all store training, giving feedback and making suggestions to help support the development of the team.
• Create a positive and open relationship with the management team and feedback any needs or concerns from team members
• Build relationships and communicate with the appropriate people in Wheal Kitty

Requirements

• Previous experience in a leadership role within a customer focused environment
• A strong understanding of exceptional customer service
• Good Experience in working towards targets and KPI'S
• Good knowledge of retail operations and procedures
• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others
• You like to lead by example, motivating and supporting others
• You are a people person, building positive relationships with both customers and your retail team
• You pay attention to detail, take pride in delivering tasks accurately and to a high standard

Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year - we will support you in giving back to communities and causes
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development
• Sea Tuesday companywide updates
• And so much more!

Closing date

We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.