Subway Manager

Sodexo France; England; On-site; GBP 29,000 - 30,000; Full time

Job summary

A global leader in services is seeking a Subway Manager to oversee operations at Royal Stoke Hospital. This role involves ensuring compliance with brand standards, leading and training the team, and managing financial performance. Ideal candidates will have strong customer service skills and prior supervisory experience. Competitive compensation and numerous benefits, including mental health support, are offered as part of the employment package.

Benefits

Unlimited access to mental health support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan

Death-in-Service benefit

Learning and development tools

Cycle to Work Scheme

Volunteering Opportunities

Flexible work environment

Qualifications

• Previous experience in a customer-facing role, with supervisory experience preferred.
• Strong numeracy skills with the ability to understand and act on financial data.
• Reliable, committed, and presentable, with a strong work ethic.

Responsibilities

• Deliver Subway brand standards on every shift, ensuring excellent customer experience.
• Lead, train, and coach the team to perform effectively.
• Take full responsibility for the daily operation of the store.
• Monitor KPIs and drive actions to achieve sales targets.
• Handle customer complaints professionally.

Skills

Customer service

Communication

Numeracy

Team leadership

Proactivity

Job description

Job Description

• Job Title: Subway Manager
• Location: Royal Stoke Hospital
• £29,000 - £30,000 Salary
• 40 Hours a week / Monday to Friday with some weekends due to business demand
• Access to Blue Light Card, Sodexo Benefits

Job Introduction

We are looking for a motivated and reliable individual to join our team and play a key role in the day-to-day running of our Subway restaurant. The successful candidate will be responsible for ensuring full compliance with Subway Franchise standards at all times, delivering a high standard of Health and Safety in line with Safeguard and company requirements, and effectively controlling labour to ensure every team member is deployed appropriately. This role is ideal for someone who leads by example, takes pride in high standards, and thrives in a fast-paced environment.

What You'll Do:

• Deliver Subway brand standards on every shift, ensuring excellent customer experience, food safety, and health & safety compliance.
• Lead, train, and coach the team to perform effectively, meet GREAT training requirements, and achieve Subway Franchise standards.
• Take full responsibility for the daily operation of the store, including opening/closing, service delivery, and team communication.
• Manage labour effectively to meet LTS% targets, ensuring the right people are deployed at the right times.
• Control stock, ordering, cash handling, and security to maintain full availability and accurate handovers.
• Monitor KPIs and financial performance, driving actions to achieve or exceed sales, GP, labour targets, and PASS evaluations.
• Handle customer complaints professionally, conduct one-to-ones, performance management, and organise team meetings.
• Achieve compliance targets, including PASS store evaluations, 90%+ business health checks, and Green Safeguard audits.

What You Bring:

• Passionate about delivering outstanding customer service.
• Confident communicator who engages positively with customers and the team.
• Strong numeracy skills with the ability to understand and act on financial data.
• Leads by example, living company values and behaviours every day.
• and multi-skilled, able to adapt to changing shift demands.
• Reliable, committed, and presentable, with a strong work ethic.
• Proactive team player who shows initiative and can work independently when required.
• Previous experience in a customer-facing role, with supervisory experience preferred.

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo Disability, Ability network, So Together, Generations and Origins.