Subscriber Technical Trainer North

Johnson Controls, Inc.; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading tech firm in Manchester is seeking a motivated Subscriber Technical Trainer to enhance the training capabilities of their service and installation team. This full-time role requires excellent knowledge of alarm systems and strong communication skills to deliver impactful training. Ideal for someone passionate about education, you will play a crucial part in the continuous development of new hires and current staff. Join us to make an impact in a supportive training environment.

Benefits

Competitive basic salary

Pension – we match up to 7%

25 days holiday plus bank holidays

Company Vehicle and ongoing training

Industry leading Health & Safety

Employee assistance program

Career progression opportunities

Qualifications

• Passion for empowering others through education and training.
• Ability to recognize and assess training and development needs.
• Comfortable in one-on-one and group mentoring situations.

Responsibilities

• Lead new starter inductions and continuous improvement training.
• Prepare comprehensive lesson plans.
• Conduct advanced technical training sessions for SMART HOME systems.
• Facilitate training in other business areas as needed.

Skills

Expert knowledge of alarm and Smart systems

Strong communication and presentation skills

Ability to create effective lesson plans

Exceptional organization and planning skills

Proactive and innovative approach to work

Job description

5 days ago Be among the first 25 applicants

Join Our Team as a Subscriber Technical Trainer - North!

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:

• Competitive basic salary
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programmes

Are you passionate about empowering others through education and training? At Johnson Controls, we are looking for a dynamic Subscriber Technical Trainer to lead the way in developing and delivering impactful technical training for our field-based service and installation engineers in the Subscriber channel. This is your opportunity to play a pivotal role in enhancing the skills of new hires and providing ongoing development for existing staff, ensuring our teams are equipped to deliver top‑notch service and solutions.

Overview

The Subscriber Technical Trainer will be responsible for organizing, preparing, developing, and delivering technical training tailored to the needs of our Subscriber engineers. Collaboration with other business areas, such as sales, will also be part of the role. Your communication and presentation skills will be critical as you conduct training inductions and facilitate continuous learning initiatives. You will work closely with various teams, including Quality, EHS, and Product Management, to identify ongoing training and development needs.

Key Skills

• Expert knowledge of alarm and Smart systems (Intruder and Alarm.com), security standards (PD6662), and JCI Values.
• A keen ability to recognize and assess training and development needs.
• Strong communication, presentation, and training delivery skills.
• A genuine passion for continuous learning and knowledge refreshment.
• Ability to create effective lesson plans and training materials.
• Exceptional organization and planning skills.
• A proactive, enthusiastic, and innovative approach to work.
• Approachable for advice and support, comfortable in one‑on‑one and group mentoring situations.

Responsibilities

• Lead new starter inductions and continuous improvement training.
• Prepare comprehensive lesson plans.
• Assemble and program alarm systems for training purposes.
• Create and prepare engaging training materials, including technical handouts and help sheets.
• Conduct advanced technical training sessions for our SMART HOME systems.
• Provide individualized and group refresher training across all system types.
• Facilitate training in other business areas as needed.
• Conduct interviews and technical assessments for grading structures.
• Participate in a ‘Day in the Life’ of installation and service at least once per quarter.

At Johnson Controls, we believe in creating a workplace where your ideas and contributions matter. Join us and be a part of a team that values your expertise and dedication to training and development. Your next incredible opportunity is just a few clicks away!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Industrial Machinery Manufacturing