Study and Technical Support Advisor

Wilmington Group plc; Cannock; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading health and safety training provider in the UK is seeking a dedicated Study and Technical Support Advisor to join their team. The role involves providing exceptional study support and consultancy services while working mainly from home with occasional office visits. Candidates should have strong attention to detail, excellent IT skills, and a NEBOSH National Diploma or be working towards it. This hybrid role offers a salary of £35,000 - £40,000 depending on experience.

Qualifications

• Strong independence and focus required.
• Ability to manage and stay organised under pressure.
• High accuracy in marking and feedback is essential.

Responsibilities

• Deliver study support and positive learning experiences.
• Provide remote consultancy and engage on social media.
• Mark exam papers and offer constructive feedback.

Skills

Strong attention to detail

Excellent IT literacy

Organisational skills

Prioritisation

Education

NEBOSH National Diploma (or working towards)

Membership of IOSH – TechIOSH or higher

Job description

Study and Technical Support Advisor at Wilmington plc

Job Details

Location: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month/quarter)

Salary: £35,000 - £40,000 DoE

Contract Type: Permanent

Why We Want You

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc. We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.

You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.

At Wilmington plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job Purpose, Tasks And Responsibilities

• Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Provide remote consultancy to our expanding client base.
• Engage across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensure all delegates receive respectful and professional support.
• Mark mock exam papers with accuracy and offer constructive feedback.
• Contribute to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Manage email, phone, and webchat queries, and monitor the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Conduct 1:1 sessions with students who require additional support.
• Stay updated on changes to health and safety standards and legislation.
• Efficiently plan your own diary and workload to meet service level agreements.

The Best Thing About This Role

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

The Most Challenging Thing About This Role

This role demands a strong focus and the ability to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.

Essential Capabilities

• NEBOSH National Diploma or working towards this.
• Membership of IOSH – TechIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

Desirable Capabilities

• Experience in a health and safety advisory role.
• Experience in a practical health and safety role.

Permission to work in the role’s location by the start of employment is required.

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!