Student Support Specialist

Arkansas State University-Newport; Newport; On-site; GBP 26,000 - 30,000; Full time

Job summary

A regional university in the UK is seeking a Student Support Specialist to enhance student experience by providing comprehensive support services. The role includes assisting with student housing, conducting outreach, and maintaining communication between various campus resources. The ideal candidate will have strong interpersonal and communication skills, an associate's degree, and 2+ years of experience in a related field. The position offers a salary range of $35,000 to $40,000 along with a competitive benefits package.

Benefits

Health insurance

Paid time off

Retirement plan

Qualifications

• Minimum of 2 years of experience in student services or administrative support.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with student support services is preferred.

Responsibilities

• Provide general student affairs support and assist students.
• Coordinate housing applications and address student queries.
• Assist with outreach efforts and maintain student support records.

Skills

Interpersonal skills

Communication skills

Microsoft Office Suite proficiency

Detail orientation

Ability to manage priorities

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Teams

Student information systems (Banner, Navigate)

Job description

Student Support Specialist

Arkansas State University-Newport

The Student Support Specialist provides comprehensive support to the Office of Student Affairs to enhance the overall student experience. This role supports a wide range of student services and initiatives including student housing, student engagement, academic support, disability services, and basic needs programs. The position serves as a central resource for students, assisting them in accessing campus resources and services while providing operational support within the Student Affairs team.

Essential Duties and Responsibilities

• Provides general student affairs support, including assistance to students, staff, and visitors to the Student Affairs office.
• Serves as a point of contact for student inquiries, connecting them to appropriate campus resources and services.
• Supports core student affairs areas including:
  • Student Housing
  • Disability Accommodations and Accessibility Services
  • Student Engagement and Leadership Programs
  • Student Health and Wellness – Timely Care
  • Basic Needs Programs – Food Pantry
  • Other areas as needed
• Assists with outreach efforts and communication campaigns related to student services, engagement opportunities, and student activities.
• Assists with student events, workshops, orientations, and initiatives to foster community and engagement.
• Maintains records and databases related to student support, events, and communications.
• Collaborates with faculty and campus departments to ensure integrated student support, particularly for students facing multiple barriers to success.
• Tracks student interactions and referrals using designated systems and contributes to service evaluation, assessment, and improvement efforts.
• Maintains an up-to-date knowledge base of all college and community-based resources available to students in ASUN service areas.

Student Housing Assistance

• Support housing operations by assisting with student applications, room assignments, and housing-related questions.
• Coordinate communication between housing staff and students regarding housing updates or concerns.

Timely-Care Student Health and Wellness

• Coordinate student, faculty, and staff notifications utilizing Timely Care resources.
• Schedule monthly email for health and wellness information to students and provide updates for public health promotional materials.
>

Academic/Student Affairs

• Attend departmental, area, divisional, and college-wide meetings where appropriate or as required by supervisor.
• Assist Dean for Students with special projects and perform other related duties as required or assigned.

Minimum Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• Minimum of 2 years of experience in student services, administrative support, or higher education setting.
• Strong interpersonal and communication skills with a commitment to student success and support.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Proficiency in Microsoft Office Suite and Microsoft Teams.

Preferred Qualifications

• Experience working with student support services, basic needs, student engagement, health and wellness, or disability support services.
• Familiarity with student information systems such as Banner, Navigate, or similar platforms.

Salary and Benefits

The annual salary range for this position is $35,000-$40,000. At ASU-Newport, our employees are important to us. ASUN offers a competitive benefits package to all full-time employees that include health, life, and long-term disability insurance, paid time off, and a retirement plan. For more information about benefits, please visit https://www.asusystem.edu/offices/employee-benefits/.