Student Support Navigator: Extenuating Circumstances

University of Glasgow; Glasgow; On-site; GBP 28,000 - 32,000; Full time

Job summary

A major educational institution in Glasgow is seeking a Student Support Officer to provide first-line support to students. This role involves reviewing extenuating circumstances claims, offering advice, and ensuring students receive appropriate resources. Candidates should have experience in advisory roles and excellent communication skills. The position offers a salary of £28,031 - £31,236 per annum, along with generous employee benefits and a commitment to inclusivity.

Benefits

41 days of leave for full-time staff

Free 6-month UofG Sport membership

Flexible working approach

Qualifications

• Experience in an advisory capacity with complex issues.
• Ability to build good relationships with stakeholders.
• Knowledge of higher education regulations and processes.

Responsibilities

• Review extenuating circumstances claims and connect students with support.
• Provide advice and first-line support to students.
• Contribute to process improvement based on experiences.

Skills

Excellent communication and interpersonal skills

Ability to remain calm and professional

Effective IT skills

Time management skills

Education

Scottish Credit and Qualification Framework level 7 or equivalent

Job description

A major educational institution in Glasgow is seeking a Student Support Officer to provide first-line support to students. This role involves reviewing extenuating circumstances claims, offering advice, and ensuring students receive appropriate resources. Candidates should have experience in advisory roles and excellent communication skills. The position offers a salary of £28,031 - £31,236 per annum, along with generous employee benefits and a commitment to inclusivity.