Student Enquiries Specialist

Aberystwyth University; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious university in the United Kingdom is seeking a Student Information Assistant who will provide essential customer support services to all users of the Student Hub. The ideal candidate will possess strong communication and problem-solving skills and be able to manage sensitive issues professionally. With a focus on customer care, this position entails triaging queries and supporting students in various capacities. Flexibility in working hours and opportunities for development are offered in this dynamic role.

Benefits

Flexible working policy

Generous leave entitlements

Commitment to Professional Development

Staff discount for gym facilities

Qualifications

• Must have excellent customer service skills and handle sensitive situations.
• Capable of working methodically and accurately.
• Oral and written Welsh Level B2 required.

Responsibilities

• Provide a professional service to all users, ensuring excellent customer care.
• Triage queries and arrange appointments for students.
• Manage day-to-day operations for the Student Hub.

Skills

Excellent customer service skills

Problem-solving skills

Excellent communication skills

Ability to work part of a team

Listening skills

Education

Educated to A level standard or equivalent

Tools

MS Office

Job description

A prestigious university in the United Kingdom is seeking a Student Information Assistant who will provide essential customer support services to all users of the Student Hub. The ideal candidate will possess strong communication and problem-solving skills and be able to manage sensitive issues professionally. With a focus on customer care, this position entails triaging queries and supporting students in various capacities. Flexibility in working hours and opportunities for development are offered in this dynamic role.