Stripe Servicing Lead & Complaints Specialist

Lloyds Bank plc; Basildon; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A leading banking institution located in Basildon is seeking a Stripe Servicing Lead & Complaints Analyst. This role involves managing customer interactions through the Stripe dashboard, ensuring compliance with complaints policies, and engaging with various stakeholders for effective issue resolution. Candidates should possess strong customer service skills, analytical abilities, and excellent communication skills, with a preference for experience in merchant or financial services.

Benefits

Generous pension contribution up to 15%

Performance-related bonus

Share schemes including free shares

Discounted shopping

24 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Strong customer service skills are essential to manage client interactions effectively.
• Analytical ability is needed to identify pain points and recommend improvements.
• Proficient in communication for proactive engagement and relationship management.

Responsibilities

• Act as primary contact for servicing requirements from the Stripe dashboard.
• Conduct investigations and deliver resolutions for complaints.
• Build relationships with internal teams and partners for alignment on complaint handling.

Skills

Strong customer service and relationship management skills

Analytical ability

Excellent written and verbal communication skills

Familiarity with digital tools

Problem-solving capabilities

Job description

A leading banking institution located in Basildon is seeking a Stripe Servicing Lead & Complaints Analyst. This role involves managing customer interactions through the Stripe dashboard, ensuring compliance with complaints policies, and engaging with various stakeholders for effective issue resolution. Candidates should possess strong customer service skills, analytical abilities, and excellent communication skills, with a preference for experience in merchant or financial services.