Strategy & Commercial Operations Director

Visaitalia; City of London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading financial services company in the UK is seeking a Strategy & Commercial Operations Director to evolve its strategy and enhance its commercial operations. The ideal candidate will have extensive experience in management consulting, a deep understanding of banking operations, and the ability to drive key strategic projects. This is a hybrid position, offering the opportunity to lead significant initiatives impacting business growth.

Qualifications

• Substantial relevant experience in management consulting or similar role at Banks/FIS.
• Excellent knowledge of banking operations and payments.
• Experience in building strategic relationships.

Responsibilities

• Lead thought leadership to enhance VCA's reputation.
• Manage key client projects for successful delivery.
• Drive Pan-European strategic projects.
• Develop Multi-year Strategic Outlook including OKRs.
• Participate in Global projects/initiatives.

Skills

Management consulting experience

Banking operations knowledge

Relationship management

Business performance measurement

Analytical skills

Data-driven problem solving

Proficiency in analytical tools

Self-motivated

Communication skills

Technology mindset

Job description

Strategy & Commercial Operations Director

Reporting to the Head of Strategy and Commercial Operations for VCA in Europe, the Director, VCA Strategy & Commercial Ops will proactively evolve the VCA Europe strategy to address new strategic issues and opportunities, build strong commercial capabilities to grow the VCA/VAS business, and drive revenue growth and diversification. Additional responsibilities include managing client engagement/s, key functional governance, and applying performance insights and subject matter expertise to deliver the strategy.

Responsibilities

• Lead the development and active use of thought leadership that builds a strong reputation enabling VCA to drive VAS and help clients boost performance, including ownership and management of content on VCA Europe’s external website
• Be assigned to key client projects, providing expert knowledge and skills to ensure successful delivery and client satisfaction, especially related to Digital and Visa products/solutions
• Lead the execution of Pan-European VCA Europe strategic projects that are of high strategic impact to business (e.g. inorganic growth initiative).
• Drive content for key business development activities e.g. client pilots, workshops, exploration sessions, RFPs, Future of Payments strategic trends, client QBRs, etc
• Lead the development of Multi-year Strategic Outlook (MSO) including setting up relevant Objectives and Key Results (OKRs) for tracking performance against the strategy and key outcomes put forward in MSO
• Own content for the Quarterly Business Reviews (QBR) for all key stakeholders (ELT, Global VCA, Global VAS) as well as the creation of content for Monthly Business Reviews (MBR)
• Develop relevant content for key functional governance e.g., functional leadership meetings, offsites, client councils and sales pipeline reviews
• Actively participate in priority Global projects/initiatives. This includes executive newsletters, Global Thought Leadership as an SME, global practice areas involvement, and AMK/RMK content, etc
• Promote a culture of continuous improvement and efficiency in driving governance simplification, enabling high quality decision making and aligning to wider corporate governance e.g., QBR
• Identify opportunities to drive process improvement/efficiency across VCA Europe
• Leverages regional business performance targets performance (i.e., scorecard) and KPIs projections to drive performance improvement whilst aligning with both wider Europe Hub and Global VAS
• Works in partnership with the Corporate Strategy and Corporate Development teams to build strategic frameworks and content to influence, align with, and adapt VCA strategy and acquisition opportunities
• Contributes to identification and capture of new Generative AI use cases in support of business growth and industry evolution

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Substantial relevant experience in management consulting or similar role at Banks/FIS
• Excellent knowledge and understanding of banking operations and/ or payments, including products & services, business systems and processes
• Vast experience in building enduring, strategic relationships with internal and external clients and across the Visa organisation
• Experience working with financial indicators to measure business performance with a focus on impacting ROI
• Excellent analytical skills, with the ability to use data to convey a clear message to clients and the business
• Strong ability to solve business problems through data driven methodologies
• Proficiency and continuous skills development in some leading edge analytic and business intelligence tools
• Self-motivated, results oriented individual with the ability to handle multiple priorities concurrently
• Excellent communication, story-telling and presentation skills
• Technology mindset, curious, up-to-date with digital trends and applications, knowledge of Visa products and solutions preferred

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.