Strategic Service Designer for Public Services

Made Tech Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking technology firm in London seeks a Senior Service Designer. The role involves designing and improving public services, engaging with stakeholders, and applying Service Design principles to deliver measurable outcomes. The ideal candidate is an expert in Service Design, skilled in tools like Figma and Service Blueprints, with strong communication and mentoring capabilities. The position offers 30 days of holiday, paid counseling, and a flexible benefits platform to support employee well-being.

Benefits

30 days Holiday

Paid counseling

Flexible benefits platform

Qualifications

• Proficient in delivering user-centred design solutions using Service Design principles.
• Experience leading and mapping end-to-end service experiences.
• Ability to communicate complex service decisions to diverse stakeholders.

Responsibilities

• Design and deliver holistic public services by applying Service Design principles.
• Champion the importance of Service Design internally and externally.
• Facilitate design processes and communicate complex decisions effectively.

Skills

Expert in Service Design tools

Prototyping skills (Figma, GOV.UK kit)

Coaching and mentoring

Strategic thinking

Candid communication

Tools

Figma

Service Blueprints

Ecosystem Maps

Job description

A forward-thinking technology firm in London seeks a Senior Service Designer. The role involves designing and improving public services, engaging with stakeholders, and applying Service Design principles to deliver measurable outcomes. The ideal candidate is an expert in Service Design, skilled in tools like Figma and Service Blueprints, with strong communication and mentoring capabilities. The position offers 30 days of holiday, paid counseling, and a flexible benefits platform to support employee well-being.