Strategic Resource Scheduler: WFM & Forecasting

Diligenta Limited; Stirling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent administration service provider in Stirling seeks a Resource Scheduler to optimize staff schedules using various workforce management tools. You will ensure schedules meet operational demands and performance goals. Candidates should have 3 to 4 years of relevant experience, familiarity with forecasting tools, and knowledge in telephony operations. This role offers multiple benefits including bonuses and professional development paths within the company.

Benefits

33 days holiday

Annual discretionary bonus scheme

Career development opportunities

Access to Perks at Work

Cycle to Work Scheme

Comprehensive wellbeing programme

Company pension scheme

Group Life Assurance

Qualifications

• 3 to 4 years’ relevant work experience.
• Skilled in forecasting tools like ARIMA, Exponential Smoothing, and Erlang C.

Responsibilities

• Plan and schedule staff activities to maintain service levels.
• Optimize staff schedules based on demand and operational needs.
• Build and improve staff scheduling systems.

Skills

Scheduling using WFM tools

Forecasting tools knowledge

Telephony / Ops infrastructure knowledge

Tools

Verint

NICE

Genesys

Active OPS

Job description

A prominent administration service provider in Stirling seeks a Resource Scheduler to optimize staff schedules using various workforce management tools. You will ensure schedules meet operational demands and performance goals. Candidates should have 3 to 4 years of relevant experience, familiarity with forecasting tools, and knowledge in telephony operations. This role offers multiple benefits including bonuses and professional development paths within the company.