Strategic IT Service Design & Transition Lead

Northern Ireland Water Limited; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading utility provider in Belfast is seeking an experienced Service Design & Transition Manager. The ideal candidate will lead complex IT service design and transition programmes, ensuring governance and operational excellence. Key responsibilities include overseeing delivery, managing stakeholders, and ensuring efficient service models. A strong background in IT service management and exceptional leadership skills are essential. The role offers a hybrid work environment with a competitive daily rate.

Qualifications

• Extensive experience in IT Service Design and Transition Management across complex environments.
• Proven track record in managing transformation programmes and system changes.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee full life-cycle transition delivery across multiple programmes.
• Build strong relationships with senior stakeholders to ensure project alignment.
• Apply SOPs and lead service readiness activities for smooth go-lives.

Skills

IT Service Design

Transition Management

Leadership

Stakeholder Management

Communication Skills

Job description

A leading utility provider in Belfast is seeking an experienced Service Design & Transition Manager. The ideal candidate will lead complex IT service design and transition programmes, ensuring governance and operational excellence. Key responsibilities include overseeing delivery, managing stakeholders, and ensuring efficient service models. A strong background in IT service management and exceptional leadership skills are essential. The role offers a hybrid work environment with a competitive daily rate.