Strategic HR Manager — Lead People & Engagement

Pacifica Group; Houghton-le-Spring; On-site; GBP 40,000 - 43,000; Full time

Job summary

A major appliance repair services provider in Houghton-le-Spring is seeking an experienced HR Manager to oversee HR operations. The successful candidate will manage HR functions, support recruitment, handle employee relations, and ensure compliance with UK employment law. This role is office-based and requires a CIPD Level 5 qualification, as well as a minimum of three years managing an HR team. The company offers a competitive salary of £40,000 - £43,000 per annum and a range of benefits including generous annual leave and employee discounts.

Benefits

30 days annual leave

Death-in-service benefit (3x salary)

Employee discounts via company retail portal

Monthly recognition scheme: cash prize draw

Complimentary appliance cover

Free on-site parking

Qualifications

• CIPD Level 5 minimum with 3+ years' experience managing an HR team.
• Strong understanding of TUPE and HR best practices.
• Full UK Driving Licence required.

Responsibilities

• Lead day-to-day HR operations and manage team.
• Support recruitment and workforce planning.
• Provide coaching to managers on HR policies.
• Handle employee relations and disciplinary cases.
• Conduct exit interviews and maintain HR databases.

Skills

Strong knowledge of UK employment law

Excellent verbal and written communication

Ability to handle confidential information

Team management

Fast-paced environment adaptability

Education

CIPD Level 5

Job description

A major appliance repair services provider in Houghton-le-Spring is seeking an experienced HR Manager to oversee HR operations. The successful candidate will manage HR functions, support recruitment, handle employee relations, and ensure compliance with UK employment law. This role is office-based and requires a CIPD Level 5 qualification, as well as a minimum of three years managing an HR team. The company offers a competitive salary of £40,000 - £43,000 per annum and a range of benefits including generous annual leave and employee discounts.