Strategic Customer Success Partner – UK & Italy

Regiondo GmbH; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in the tourism industry is seeking a Customer Success Manager to enhance relationships with clients and ensure their success. The ideal candidate will possess excellent communication skills and strategic thinking abilities. You will act as a trusted advisor, guiding customers through their journey with the company and helping them achieve measurable goals. Fluency in English and either Italian or Spanish is essential, along with a collaborative mindset to work effectively across teams.

Benefits

High trust and real impact

Space to grow

Global team collaboration

Qualifications

• Fluency in English is essential; fluency or native level in Italian or Spanish is also required.
• Experience with UK & Irish clients or past living experience in these countries is a plus.
• Proficiency in a third language (French, German, etc.) is a strong plus.

Responsibilities

• Own strategic customer relationships and act as their trusted advisor throughout their lifecycle.
• Develop tailored Success Plans that translate customer goals into clear actions.
• Drive product adoption by monitoring usage trends and coaching customers.
• Lead impactful check-ins and ensure alignment and engagement.
• Support retention and growth to uncover expansion opportunities.
• Proactively manage risks and help customers stay on track.

Skills

Customer relationship excellence

Strong product and industry fluency

Clear, influential communication

Strategic mindset

Collaborative, low-ego approach

Commercial awareness

Languages

Tools

CRM tools like Salesforce or Hubspot

Job description

A leading technology company in the tourism industry is seeking a Customer Success Manager to enhance relationships with clients and ensure their success. The ideal candidate will possess excellent communication skills and strategic thinking abilities. You will act as a trusted advisor, guiding customers through their journey with the company and helping them achieve measurable goals. Fluency in English and either Italian or Spanish is essential, along with a collaborative mindset to work effectively across teams.