Strategic Customer Success Manager - AI Marketing Platform

WPP; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global marketing services firm seeks a Customer Success Manager in London. This role involves managing client accounts, delivering exceptional service, and ensuring effective platform utilization to achieve marketing objectives. Candidates should have experience in customer success and digital marketing, along with strong relationship management skills. The company fosters a culture of creativity and collaboration in a hybrid work environment.

Benefits

Inspiring workplace culture

Challenging and unique projects

Flexible work arrangements

Qualifications

• Proven experience in creative production environments.
• Experience in customer success, account management, or operations in a marketing agency.
• Strong understanding of digital marketing workflows and campaign delivery.
• Excellent relationship management skills, capable of handling diverse stakeholders.
• Highly organized with strong project management skills.

Responsibilities

• Manage a portfolio of client accounts, handling communications and deliverables.
• Lead new client onboarding and ensure seamless platform setup.
• Oversee campaign setup, monitoring, and reporting.
• Identify opportunities for account growth and upsell.

Skills

Creative Production

Client Management

Digital Marketing

Relationship & Communication

Project Management

Commercial Acumen

Analytical Ability

Proactive & Collaborative

Job description

A global marketing services firm seeks a Customer Success Manager in London. This role involves managing client accounts, delivering exceptional service, and ensuring effective platform utilization to achieve marketing objectives. Candidates should have experience in customer success and digital marketing, along with strong relationship management skills. The company fosters a culture of creativity and collaboration in a hybrid work environment.