Strategic Customer Experience & Delivery Manager

Sword group; Aberdeen City; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading business technology solutions provider is seeking a Customer Experience Manager in Aberdeen. This role involves managing customer relations, ensuring high service performance, and fostering partnerships. Ideal candidates will have experience in service delivery, strong communication skills, and a background in IT or energy sectors. The position offers a competitive salary and comprehensive benefits, including personalized career development and flexible working arrangements.

Benefits

Competitive salary

Personalized career development

Flexible working arrangements

Generous annual leave allowance

Pension scheme

Access to private health and well-being schemes

Qualifications

• Previous experience in operational service delivery or project management.
• Ability to manage diverse teams effectively.
• Excellent communication skills for relationship management.

Responsibilities

• Manage operational delivery activities including service performance.
• Engage with customers and stakeholders to understand their business needs.
• Develop continual service improvement plans and customer experience reports.

Skills

Service delivery experience

Operational management

Relationship building

Strategic thinking

Communication skills

Education

Degree/Management Qualification or equivalent experience

Tools

TIL V3 Foundation

PRINCE2 Project Management Practitioner

Job description

A leading business technology solutions provider is seeking a Customer Experience Manager in Aberdeen. This role involves managing customer relations, ensuring high service performance, and fostering partnerships. Ideal candidates will have experience in service delivery, strong communication skills, and a background in IT or energy sectors. The position offers a competitive salary and comprehensive benefits, including personalized career development and flexible working arrangements.