Strategic Conference & Events Operations Lead

EFL; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established hospitality venue in Tees Valley is seeking a full-time Conference and Events Services Manager on a fixed-term contract. The role includes operational management of various events, ensuring quality standards, customer satisfaction, and compliance with health and safety guidelines. Ideal candidates will possess strong leadership, planning, and organisational skills along with proven experience in the hospitality industry. Flexibility for evening and weekend work is essential.

Qualifications

• Proven experience in managing conference and event operations.
• Knowledge of budgetary control.
• Experience in delivering quality service standards.

Responsibilities

• Manage the operational delivery of conference and events.
• Ensure quality standards are met for all functions.
• Handle customer complaints professionally.

Skills

Leadership and interpersonal skills

Planning and organisational skills

Problem-solving skills

Customer service excellence

Job description

An established hospitality venue in Tees Valley is seeking a full-time Conference and Events Services Manager on a fixed-term contract. The role includes operational management of various events, ensuring quality standards, customer satisfaction, and compliance with health and safety guidelines. Ideal candidates will possess strong leadership, planning, and organisational skills along with proven experience in the hospitality industry. Flexibility for evening and weekend work is essential.